Senior Account Manager - French Speaking

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Vertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One that's fair, totally transparent, and designed for modern businesses. Today, Vertice has processed over $10 billion in spend and serves hundreds of customers across more than 30 countries. We are headquartered in London with offices across the world including New York, Brno, Sydney, Johannesburg and Singapore. Founded by successful serial entrepreneurs Roy Tuvey and Eldar Tuvey, Vertice is on an incredible growth trajectory.

Your Role

As a Vertice Account Manager, you'll play a critical role in driving customer retention and commercial growth by owning renewal strategies and nurturing high-value relationships. You will be the primary commercial point of contact for our customers post-sale, responsible for ensuring continued satisfaction with our services while strategically managing renewals and identifying upsell opportunities. Your success will directly impact our recurring revenue and long-term customer partnerships.

Key Responsibilities

• Own the renewal cycle end-to-end, ensuring timely and successful contract renewals that align with customer needs and business goals.
• Act as the commercial lead and trusted advisor for customers, building strong relationships that drive engagement and retention.
• Develop a deep understanding of customer objectives and leverage that insight to proactively position Vertice's value in renewal conversations.
• Conduct strategic account reviews and ROI-based discussions to reinforce the commercial and operational value Vertice delivers.
• Identify and pursue opportunities for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposals.
• Forecast and report on renewal pipelines, risks, and retention metrics to drive accountability and performance.
• Collaborate closely with Product, Customer Success, and Procurement teams to ensure customer feedback informs future improvements and offers.
• Champion the customer voice internally, but with a clear focus on commercial outcomes and account growth.

What We're Looking For

• Experience in a customer-facing, revenue-responsible role (e.g. Account Manager, Customer Success Manager, or similar).
• Proven ability to manage and close renewals, with a strong track record of achieving retention targets.
• Strong commercial acumen and confidence negotiating with senior stakeholders.
• Data-driven mindset with the ability to tell a compelling story using insights and ROI analysis.
• Excellent communication and relationship-building skills across all levels of an organization.
• Ability to balance customer advocacy with company objectives in a fast-paced, growth-oriented environment.

Requirements

• Experience Account Managing SaaS and/or services to Finance or Procurement leaders, understanding their business objectives and responsibilities within global teams.
• Experience working full renewal cycles: managing multiple C-level stakeholders with competing priorities.
• Experience presenting value-driven quarterly & annual executive business reviews, while knowing when/how to engage internal executive sponsors.
• Demonstrate a consistent track record of meeting and exceeding quarterly quota and net revenue retention goals.
• You are a clear, confident and compelling communicator – in writing, in conversation and in front of customers.
• Superb listening skills and the ability to dig deeper to uncover the customer's pain points, product feedback and key objectives.
• Independent in problem-solving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation support.
• Passionate about the value of great customer service – you seek and have consistently achieved extraordinary results as part of a high-energy and dynamic team for mid-sized customers.
• You are resourceful, scrappy and creative – if a playbook doesn't exist yet, you go figure it out and build it.
• 3 day a week in office role.
• Must speak French at a native level or possess professional proficiency.

Things we like to see

• Comfortable discussing revenue metrics, financial planning, and an ability to talk confidently about software and its corresponding value to a customer's business/bottom line.
• Humility, kindness and respect in working with others. We're hoping to create a supportive and caring culture of high performing people, and your attitude is just as important as your skillset.
• Individuals that are eager to start something new; to commit to an ambitious plan and co-create a memorable and meaningful company. Autonomy is a highly valued quality.
• Thinking creatively to solve problems based on data to drive meaningful results.
• Strong commitment to contributing to a budding office culture.

Final things to note: Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job, and any data you provide us will be stored and disseminated in accordance with Vertice's privacy policy. We like to deal directly with our candidates so no agencies please!