At a Glance
- Tasks: Drive customer retention and growth for top clients across Europe.
- Company: Join Vertice, a forward-thinking tech company with a dynamic culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a diverse team that values creativity and resourcefulness.
- Why this job: Make a real impact by building strong relationships with innovative companies.
- Qualifications: 10+ years in customer-facing roles with proven success in renewals.
The predicted salary is between 80000 - 100000 € per year.
As an Account Manager, you'll play a critical role in driving customer retention and commercial growth across a portfolio of Vertice's largest and most strategic clients. This high-impact, customer-facing role focuses on ownership of commercial relationships and uncovering revenue expansion opportunities with C-suite stakeholders of Europe's most forward-thinking and innovative companies. You will be the primary commercial point of contact post-sale, ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the stability of our long-term partnerships.
Key Responsibilities
- Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals.
- Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth.
- Manage a diverse portfolio of accounts in the UK and EMEA regions, requiring high levels of organisational agility, commercial judgment, and flexibility.
- Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations.
- Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers.
- Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals.
- Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability.
- Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth.
- Bring energy, urgency, and ownership to your book of business: thrive on momentum and impact.
What We're Looking For
- Senior experience (10+ years) in customer-facing, revenue-responsible roles such as Account Manager or Customer Success Manager.
- Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets.
- Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies.
- Strong commercial acumen, balancing customer advocacy and business outcomes.
- Excellent communication skills – able to explain complex ROI calculations to CFOs in English and ideally in French, Spanish, or Italian.
- High energy, enthusiasm, and resilience: bring positivity and drive to a fast-paced, growth environment.
- Resourceful, scrappy, and creative – eager to help build playbooks when none exist.
- Bonus: experience leading or mentoring junior team members.
Vertice is an equal opportunities employer, and all qualified applicants will receive consideration for employment. Applicants must be legally able to work in the job region. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law.
Enterprise Account Manager in London employer: Vertice Technology Inc
At Vertice, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an Enterprise Account Manager, you will benefit from unparalleled opportunities for professional growth while working with some of Europe's most innovative companies. Our commitment to employee development, coupled with a focus on collaboration and customer success, ensures that you will thrive in a supportive environment that values your contributions and encourages you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. Tailor your pitch to show how your experience aligns with their needs, especially in driving customer retention and growth.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the conversation that resonated with you.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly shows your interest in being part of our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Enterprise Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Account Manager. Highlight your experience in customer-facing roles and any successes you've had with renewals and upselling. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be sure to mention your experience with C-suite stakeholders and your approach to building strong relationships.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive retention and growth. Numbers speak volumes, so include metrics where possible to show how you've made an impact in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vertice Technology Inc
✨Know Your Numbers
As an Enterprise Account Manager, you'll need to demonstrate your understanding of key metrics. Be prepared to discuss your past performance in terms of retention rates, upsell percentages, and revenue growth. This shows you can not only talk the talk but also walk the walk when it comes to driving commercial success.
✨Understand Their Business
Before the interview, research Vertice and its clients thoroughly. Understand their business model, challenges, and how they position themselves in the market. This will help you articulate how you can add value and align with their objectives during your discussions with C-suite stakeholders.
✨Showcase Your Relationship Skills
This role is all about building strong relationships. Prepare examples of how you've successfully managed client relationships in the past, especially with senior stakeholders. Highlight your ability to act as a trusted advisor and how you've navigated complex negotiations to achieve win-win outcomes.
✨Bring Energy and Positivity
The right attitude can set you apart from other candidates. Show your enthusiasm for the role and the company during the interview. Share stories that reflect your resilience and energy in fast-paced environments, as this aligns with what Vertice is looking for in a candidate.
