At a Glance
- Tasks: Drive customer retention and growth with top clients across Europe.
- Company: Join Vertice, a forward-thinking tech company focused on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on energy, creativity, and team collaboration.
- Why this job: Make a real impact by building strong relationships with C-suite stakeholders.
- Qualifications: 10+ years in customer-facing roles with proven success in renewals.
The predicted salary is between 70000 - 90000 £ per year.
As an Account Manager, you'll play a critical role in driving customer retention and commercial growth across a portfolio of Vertice's largest and most strategic clients. This high-impact, customer-facing role focuses on ownership of commercial relationships and uncovering revenue expansion opportunities with C-suite stakeholders of Europe's most forward-thinking and innovative companies. You will be the primary commercial point of contact post-sale, ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the stability of our long-term partnerships.
Key Responsibilities
- Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals.
- Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth.
- Manage a diverse portfolio of accounts in the UK and EMEA regions, requiring high levels of organisational agility, commercial judgment, and flexibility.
- Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations.
- Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers.
- Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals.
- Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability.
- Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth.
- Bring energy, urgency, and ownership to your book of business: thrive on momentum and impact.
What We're Looking For
- Senior experience (10+ years) in customer-facing, revenue-responsible roles such as Account Manager or Customer Success Manager.
- Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets.
- Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies.
- Strong commercial acumen, balancing customer advocacy and business outcomes.
- Excellent communication skills – able to explain complex ROI calculations to CFOs in English and ideally in French, Spanish, or Italian.
- High energy, enthusiasm, and resilience: bring positivity and drive to a fast-paced, growth environment.
- Resourceful, scrappy, and creative – eager to help build playbooks when none exist.
- Bonus: experience leading or mentoring junior team members.
Vertice is an equal opportunities employer, and all qualified applicants will receive consideration for employment. Applicants must be legally able to work in the job region. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law.
Enterprise Account Manager employer: Vertice Technology Inc
At Vertice, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As an Enterprise Account Manager, you will benefit from extensive professional growth opportunities while working with some of Europe's most forward-thinking companies, all within a supportive environment that values your contributions and encourages your success. Our commitment to employee development, coupled with a focus on meaningful client relationships, makes Vertice a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and come up with some great examples of your past successes to share.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the position and keep yourself top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Enterprise Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Account Manager. Highlight your experience in customer-facing roles and any successes you've had with renewals and retention. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be sure to mention your experience with C-suite stakeholders and your approach to building strong relationships.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive growth and retention. Numbers speak volumes, so include metrics where possible to show how you've made an impact in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vertice Technology Inc
✨Know Your Numbers
As an Enterprise Account Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators like renewal rates and customer lifetime value. Be ready to discuss how you've positively impacted these numbers in your previous roles.
✨Build Rapport with C-Suite
Since you'll be dealing with senior stakeholders, practice your communication skills. Prepare to articulate complex ideas simply and confidently. Think about how you can connect with them personally – maybe through shared interests or industry insights.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in past roles and how you overcame them. Highlight your resourcefulness and creativity in finding solutions, especially in high-pressure situations. This will show that you're not just a manager but a strategic partner.
✨Demonstrate Your Commercial Acumen
Understand Vertice's business model and how it aligns with customer needs. Be ready to discuss how you can drive growth while advocating for the customer. Show that you can balance commercial outcomes with customer satisfaction – that's the sweet spot!
