Account Manager

This job is brought to you by Jobs/Redefined, the UK's leading over‑50s age inclusive jobs board. Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale.

As a Vertice Account Manager, you'll play a critical role in driving customer retention and commercial growth across a mixed portfolio of customers in the UK. This is a high‑impact, customer‑facing role where you'll own renewal strategies, nurture senior stakeholder relationships, and uncover expansion opportunities - all while bringing energy, curiosity, and commercial sharpness to every interaction. You'll be the primary commercial point of contact post‑sale, responsible for ensuring customers continue to realise and expand the value of Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long‑term partnerships.

• Own the renewal cycle end‑to‑end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals.
• Act as the trusted commercial advisor to senior stakeholders, building strong, value‑led relationships that drive retention and growth.
• Manage a diverse portfolio of accounts across the UK, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility.
• Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations.
• Lead strategic account reviews and ROI‑driven discussions, clearly articulating the financial and operational impact Vertice delivers.
• Identify and execute upsell and expansion opportunities, collaborating closely with Product, Customer Success, and Procurement teams to craft compelling proposals.
• Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability.
• Champion the customer voice internally, while maintaining a strong focus on commercial outcomes and account growth.
• Bring energy, urgency, and ownership to your book of business - this is a role for someone who thrives on momentum and impact.

• Experience in a customer‑facing, revenue‑responsible role (Account Manager, Customer Success Manager, or similar).
• Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets.
• Confidence negotiating and influencing C‑suite stakeholders across multiple functions and geographies.
• Strong commercial acumen, with the ability to balance customer advocacy and business outcomes.
• A data‑driven storyteller - comfortable using insights, metrics, and ROI to build compelling narratives.
• Excellent communication and relationship‑building skills, from written follow‑ups to executive‑level conversations.
• High energy, enthusiasm, and resilience - you bring positivity and drive to fast‑paced, growth environments.
• Resourceful, scrappy, and creative - if a playbook doesn't exist yet, you're excited to help build it.

This is a 3 days per week in‑office role.

Final things to note: Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job, and any data you provide us will be stored and disseminated in accordance with Vertice's privacy policy. We like to deal directly with our candidates so no agencies please!