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For Companies At a Glance
- Tasks: Lead high-value client partnerships and drive commercial growth in the FMCG/CPG sector.
- Company: Join a fast-growing, digital-first consumer insights business making waves in brand strategy.
- Benefits: Enjoy a dynamic work environment with opportunities for mentorship and professional growth.
- Why this job: Be at the forefront of behavioural science and AI, influencing major brands and consumer decisions.
- Qualifications: 7–9 years in market research or customer success, with experience managing large client portfolios.
- Other info: Collaborate with diverse teams and contribute to shaping company strategy.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
A high-growth, digital-first consumer insights business is seeking a Vice President of Customer Success to lead some of its most significant client partnerships within the FMCG/CPG sector.
This is a key leadership role focused on driving commercial growth, deepening strategic relationships, and delivering high-impact behavioral insights that influence consumer decision-making at the point of purchase.
You will oversee a portfolio valued between £1M–£3M+, managing both delivery and growth while mentoring a high-performing client success team.
This is an opportunity to work at the intersection of behavioural science, AI-enabled research, and brand strategy—helping some of the world’s most recognised brands optimise packaging, shopper experiences, and in-market performance.
Key Responsibilities
- Lead Strategic Accounts: Own and grow a portfolio of high-value client relationships across the retail and FMCG landscape.
- Drive Commercial Growth: Develop strategic account plans, build executive-level partnerships, and maintain a healthy pipeline (£750K+ in active proposals).
- Deliver Strategic Value: Translate complex behavioral and shopper data into actionable insights that directly influence brand growth and consumer behavior.
- Cross-Functional Collaboration: Work closely with qualitative, quantitative, and AI/data science teams to deliver integrated research solutions.
- Team Leadership: Manage and mentor a team of insights professionals, fostering a high-performance and growth-oriented culture.
- Contribute to Company Strategy: Engage in cross-company initiatives, influence product development, and help shape the organization's evolution.
- Client Advocacy: Be the voice of the customer internally, ensuring solutions meet both short-term goals and long-term vision.
Required Experience:
- 7–9+ years in market research, customer success, shopper insights, or a closely related commercial/consulting role.
- Proven track record managing and growing large client portfolios, ideally with Fortune 500 or major FMCG/CPG clients.
- Strong understanding of traditional research (quant & qual) as well as digital/AI-enabled methodologies.
- Prior experience working on packaging insights, retail decision-making, or point-of-purchase strategy a plus.
Soft Skills & Leadership:
- Strategic thinker with hands-on execution ability
- Collaborative, empowering leadership style
- Outstanding client communication and stakeholder management
- Strong commercial acumen and decision-making confidence
- Naturally curious, data-literate, and insights-driven
Vice President of Customer Success employer: Vertical Advantage
Contact Detail:
Vertical Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President of Customer Success
✨Tip Number 1
Network with professionals in the FMCG/CPG sector. Attend industry events, webinars, and conferences to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in consumer behaviour and AI-enabled research. Being knowledgeable about current methodologies will help you stand out as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven commercial growth in previous roles. Highlight your experience with large client portfolios and be ready to explain your strategic approach to managing and growing these relationships.
✨Tip Number 4
Showcase your leadership style during interviews. Be prepared to discuss how you mentor teams and foster a high-performance culture. Companies are looking for leaders who can inspire and empower their teams to achieve great results.
We think you need these skills to ace Vice President of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in market research, customer success, and managing large client portfolios. Use specific examples that demonstrate your ability to drive commercial growth and deliver strategic value.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the FMCG/CPG sector and how your background aligns with the role. Mention your experience with behavioural insights and your leadership style, emphasising how you can contribute to the company's success.
Showcase Your Achievements: Quantify your achievements in previous roles, such as revenue growth percentages or successful project outcomes. This will help illustrate your capability to manage and grow high-value client relationships effectively.
Prepare for Interviews: Anticipate questions related to your experience with strategic account management and cross-functional collaboration. Be ready to discuss how you've translated complex data into actionable insights and how you advocate for clients within an organisation.
How to prepare for a job interview at Vertical Advantage
✨Showcase Your Strategic Thinking
As a Vice President of Customer Success, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've developed account plans and built executive-level partnerships in the past. Highlight your experience with high-value client relationships, especially within the FMCG/CPG sector.
✨Demonstrate Your Data Savvy
This role requires a strong understanding of both traditional and AI-enabled research methodologies. Be ready to discuss how you've translated complex data into actionable insights that have influenced consumer behaviour. Bring specific examples of how your insights have driven commercial growth for previous clients.
✨Emphasise Team Leadership Skills
You'll be managing and mentoring a high-performing client success team, so it's crucial to showcase your leadership style. Share experiences where you've fostered a growth-oriented culture and empowered your team to achieve their goals. Discuss how you handle cross-functional collaboration to deliver integrated solutions.
✨Prepare for Client Advocacy Questions
Being the voice of the customer is key in this role. Prepare to discuss how you've ensured that client needs are met while aligning with company goals. Think about times when you've successfully advocated for clients internally and how that has shaped product development or company strategy.
