At a Glance
- Tasks: Support sales operations by managing customer orders and resolving queries.
- Company: Join a leading global distribution company with a commitment to sustainability.
- Benefits: Enjoy 25 days holiday, competitive bonus, and comprehensive wellbeing services.
- Other info: Collaborative culture with regular social events and excellent career growth opportunities.
- Why this job: Kick-start your career in a supportive environment with real impact on customer satisfaction.
- Qualifications: Strong communication skills and a can-do attitude; admin experience is a plus.
The predicted salary is between 27000 - 33000 £ per year.
Kick‑start your career in sales operations with a global leader!
Are you a recent graduate or early‑career professional with strong customer service and admin experience?
This Sales Support & Order Administrator role offers the perfect platform to build your career in a structured, supportive environment
Company Overview
Our client is a leading global distribution and formulation company specialising in speciality products.
With over 4,700 employees worldwide and a strong presence across the UK, they act as a trusted solutions provider, delivering commercial and operational excellence across their supply chain.
The company is committed to sustainable business practices, operating with transparency and partnership at the heart of everything they do.
They're listed on a major European stock exchange and recognised for their commitment to environmental, social and governance standards.
Position Overview
As a Sales Support & Order Administrator, you'll play a vital role in supporting the sales operations of this growing organisation.
You'll be the backbone of their customer relationships, managing orders, resolving queries and ensuring smooth operations across their supply chain.
Your work directly impacts customer satisfaction and the efficiency of their entire operation.
Responsibilities
Sales-focused responsibilities
- Receive and process customer orders into the ERP system with accuracy and speed
- Act as the first point of contact for customers regarding order placement and delivery queries
- Handle price enquiries and resolve delivery delays promptly and professionally
- Build and maintain strong relationships with customers and internal colleagues
- Resolve customer complaints including damaged or delayed deliveries Manage your workload efficiently whilst maintaining best practice standards
This role requires
- Efficient and supportive teamwork across departments
- Clear and regular communication via phone and email
- Completion of ad hoc tasks as required
Requirements
- GCSE (or equivalent) Maths and English at grade C or above
- Excellent communication skills for building relationships and handling queries via phone and email
- Strong numeracy skills for working with quotes, orders, reports and spreadsheets
- Ability to spot discrepancies and work confidently with percentages
- Proficiency with Microsoft Word and Excel
- Resilience and ability to multi-task effectively under pressure
- Adaptability when dealing with complex situations and tight deadlines
- Solutions-focused approach to problem-solving and process improvement
- A 'can-do' attitude with initiative and common sense
- Strong team player with a supportive approach to colleagues
- Administration experience is useful but not essential
- Training will be provided on JDEdwards and Salesforce systems
- Competitive discretionary annual bonus scheme
- 25 days holiday plus bank holidays, with additional leave for birthdays, marriage or civil partnership, and moving home
- Generous pension scheme with life assurance and income protection cover
- Complimentary refreshments including fresh fruit, tea, coffee and soft drinks
- Cycle to work scheme
- Annual medical checks and seasonal flu jabs
- Comprehensive wellbeing services via Employee Assistance Programme including virtual GP, physiotherapy, unlimited mental health counselling, discounted gym membership and retail discounts
- Onsite yoga and physiotherapy sessions
- Regular team and company-wide social events
Alongside this generous benefits package, you'll join a value-driven organisation where teamwork, common sense and supporting colleagues are genuinely celebrated.
You'll work in a collaborative environment that prioritises best practice, encourages initiative, and creates a real sense of belonging.
#J-18808-Ljbffr
Customer Support & Order Administrator in Sutton employer: Vertical Advantage
Vertical Advantage is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Greater London. With a strong focus on employee development, you will have ample opportunities for growth while working on impactful supply chain projects. The competitive salary and comprehensive benefits package, combined with the flexibility of a hybrid role, make this an attractive opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Order Administrator in Sutton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vertical Advantage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vertical Advantage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support & Order Administrator in Sutton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vertical Advantage:Your cover letter is your chance to shine! Tell us why you want to work at Vertical Advantage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vertical Advantage!
How to prepare for a job interview at Vertical Advantage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
