Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee key enterprise client relationships and drive impactful advertising campaigns.
- Company: Join a leading AdTech business focused on measurable growth and performance.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and mentorship.
- Why this job: Be part of a collaborative culture that values data-driven insights and client success.
- Qualifications: 5–8 years in customer success or account management, preferably in AdTech or SaaS.
- Other info: Ideal for analytical professionals who thrive in fast-paced, performance-driven settings.
The predicted salary is between 43200 - 72000 £ per year.
A great opportunity to oversee strategic relationships with key enterprise clients at a leading AdTech business. This role is designed for a highly analytical and relationship-driven professional who can leverage real-world consumer spending insights to help advertisers achieve measurable growth and performance.
The Senior Customer Success Manager will work cross-functionally with internal teams including Product, Analytics, Sales, and Media Operations to ensure seamless campaign execution, client satisfaction, and long-term account success.
Key Responsibilities- Manage a portfolio of enterprise clients, providing strategic guidance and support throughout the customer lifecycle.
- Partner with clients to define success metrics and ensure delivery of impactful, data-driven advertising campaigns.
- Translate complex data into actionable insights, informing client strategy and improving campaign effectiveness.
- Lead regular business reviews and performance presentations to senior client stakeholders.
- Identify and pursue opportunities for account growth, including renewals, upsells, and cross-functional expansion.
- Advocate for client needs internally, collaborating with product and operations teams to influence enhancements and resolve issues.
- Contribute to the development of scalable customer success practices and mentor junior team members.
- 5–8 years of experience in customer success, account management, or client services within AdTech, MarTech, or a data-driven SaaS environment.
- Demonstrated ability to manage complex client relationships and drive results in a performance-based marketing environment.
- Strong analytical skills, with comfort working with campaign performance data and generating strategic insights.
- Exceptional communication and presentation abilities, particularly in executive-level client engagements.
- Ability to manage multiple priorities and stakeholders in a fast-paced, collaborative setting.
- Experience with card-linked offers, loyalty marketing or insights focused commercial roles is preferred.
Senior Customer Success Manager employer: Vertical Advantage
Contact Detail:
Vertical Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network with professionals in the AdTech industry, especially those who are already in customer success roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with the specific tools and platforms used in AdTech, particularly those related to campaign performance analytics. Being able to discuss these tools confidently during interviews can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your analytical skills by bringing examples of how you've translated complex data into actionable insights in previous roles. This will demonstrate your ability to drive results and support client strategies effectively.
✨Tip Number 4
Research StudySmarter's approach to customer success and be ready to discuss how your experience aligns with our values and practices. Tailoring your conversation to reflect our company culture can make a strong impression.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or client services, particularly within AdTech or data-driven environments. Use specific examples that demonstrate your analytical skills and ability to manage complex client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the role. Mention your experience with data-driven advertising campaigns and your ability to translate complex data into actionable insights for clients.
Showcase Your Analytical Skills: Provide examples of how you've used data to drive results in previous roles. Highlight any specific metrics or outcomes that demonstrate your impact on client success and campaign effectiveness.
Prepare for Interviews: Anticipate questions related to managing client relationships and driving account growth. Be ready to discuss your approach to performance reviews and how you advocate for client needs internally. Practice articulating your experiences clearly and confidently.
How to prepare for a job interview at Vertical Advantage
✨Showcase Your Analytical Skills
As a Senior Customer Success Manager, you'll need to demonstrate your ability to analyse complex data. Prepare examples of how you've used data to drive client success in previous roles, and be ready to discuss specific metrics and outcomes.
✨Prepare for Executive-Level Engagements
Since you'll be presenting to senior client stakeholders, practice your presentation skills. Tailor your communication style to suit an executive audience, focusing on high-level insights and strategic recommendations rather than getting bogged down in details.
✨Understand the AdTech Landscape
Familiarise yourself with current trends and challenges in the AdTech industry. Being knowledgeable about card-linked offers and loyalty marketing will help you connect with the interviewers and show that you're well-prepared for the role.
✨Demonstrate Relationship Management Skills
Be ready to discuss how you've successfully managed complex client relationships in the past. Highlight your approach to building trust and rapport, as well as any strategies you've employed to ensure client satisfaction and long-term success.
