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- Tasks: Oversee key enterprise client relationships and drive impactful advertising campaigns.
- Company: Join a leading AdTech business focused on measurable growth and performance.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and mentorship.
- Why this job: Be part of a collaborative culture that values data-driven insights and client success.
- Qualifications: 5–8 years in customer success or account management, preferably in AdTech or SaaS.
- Other info: Ideal for analytical professionals who thrive in fast-paced, performance-driven settings.
The predicted salary is between 43200 - 72000 £ per year.
A great opportunity for a Senior Customer Success Manager to oversee strategic relationships with key enterprise clients at a leading AdTech business. This role is designed for a highly analytical and relationship-driven professional who can leverage real-world consumer spending insights to help advertisers achieve measurable growth and performance.
The Senior Customer Success Manager will work cross-functionally with internal teams including Product, Analytics, Sales, and Media Operations to ensure seamless campaign execution, client satisfaction, and long-term account success.
Key Responsibilities- Manage a portfolio of enterprise clients, providing strategic guidance and support throughout the customer lifecycle.
- Partner with clients to define success metrics and ensure delivery of impactful, data-driven advertising campaigns.
- Translate complex data into actionable insights, informing client strategy and improving campaign effectiveness.
- Lead regular business reviews and performance presentations to senior client stakeholders.
- Identify and pursue opportunities for account growth, including renewals, upsells, and cross-functional expansion.
- Advocate for client needs internally, collaborating with product and operations teams to influence enhancements and resolve issues.
- Contribute to the development of scalable customer success practices and mentor junior team members.
- 5–8 years of experience in customer success, account management, or client services within AdTech, MarTech, or a data-driven SaaS environment.
- Demonstrated ability to manage complex client relationships and drive results in a performance-based marketing environment.
- Strong analytical skills, with comfort working with campaign performance data and generating strategic insights.
- Exceptional communication and presentation abilities, particularly in executive-level client engagements.
- Ability to manage multiple priorities and stakeholders in a fast-paced, collaborative setting.
- Experience with card-linked offers, loyalty marketing or insights focused commercial roles is preferred.
Senior Customer Success Manager employer: Vertical Advantage
Contact Detail:
Vertical Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network with professionals in the AdTech industry, especially those who are already in customer success roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with the specific metrics and KPIs that are crucial for success in customer success management within AdTech. Being able to discuss these metrics fluently during interviews will demonstrate your analytical skills and understanding of the role.
✨Tip Number 3
Prepare to showcase your experience in managing complex client relationships by having specific examples ready. Highlight instances where you successfully drove results and improved campaign effectiveness, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Research StudySmarter's approach to customer success and be ready to discuss how you can contribute to our goals. Tailoring your insights and suggestions to our specific practices will show your genuine interest in the position and the company.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or client services, particularly within AdTech or data-driven environments. Use specific examples that demonstrate your ability to manage complex client relationships and drive results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your analytical skills can contribute to the role. Mention specific achievements that showcase your ability to translate data into actionable insights and improve campaign effectiveness.
Highlight Relevant Skills: Emphasise your strong analytical skills and exceptional communication abilities. Provide examples of how you've successfully led business reviews and performance presentations to senior stakeholders, as this is crucial for the Senior Customer Success Manager role.
Showcase Your Collaborative Experience: Demonstrate your experience working cross-functionally with teams such as Product, Analytics, and Sales. Highlight any instances where you advocated for client needs internally and contributed to scalable customer success practices.
How to prepare for a job interview at Vertical Advantage
✨Showcase Your Analytical Skills
As a Senior Customer Success Manager, you'll need to demonstrate your strong analytical abilities. Be prepared to discuss specific examples where you've used data to drive campaign performance and how those insights led to measurable results for clients.
✨Prepare for Executive-Level Engagements
Since you'll be presenting to senior client stakeholders, practice your communication and presentation skills. Tailor your examples to highlight your experience in leading business reviews and how you've effectively communicated complex data in a digestible manner.
✨Highlight Relationship Management Experience
This role requires managing complex client relationships. Share stories that illustrate your ability to build and maintain strong partnerships, especially in a fast-paced environment. Discuss how you've advocated for client needs and collaborated with internal teams to achieve success.
✨Demonstrate Your Strategic Thinking
Be ready to talk about how you've defined success metrics and developed strategies that align with client goals. Discuss any experiences where you identified growth opportunities, such as upsells or renewals, and how you approached those situations.
