Our client is a fast-scaling brand growth intelligence company, redefining how the world's most ambitious brands measure and grow the value of influence. As the recognised authority on brand lift within influencer marketing - home to the largest global brand lift dataset in the industry - they are building the first governing system of influence, making it measurable, predictable, governable, and investable. Operating at the frontier of a $4T marketing industry that is shifting from the personalisation era to the community era, where influence is the currency, they are venture-backed by leading investors (including several unicorn founders) and trusted by globally recognised brands, agencies, and creators. Award-winning for both their technology and their data-driven campaigns, our client places insight, commercial impact, and client partnership at the heart of every decision.
Role Summary
The Senior Client Director – Insights is a pivotal leadership role within the commercial organisation, reporting to the VP of Client Strategy. As the commercial lead for a multidisciplinary client pod, you will own a portfolio of our client's largest and most strategic partnerships while being accountable for pod revenue growth, delivery quality, and team performance. This role blends strategic thinking, operational discipline, and hands-on leadership to build a high-performing, collaborative team across sales, strategy, and delivery ensuring clients receive strategically valuable, insight-led recommendations that deliver measurable commercial value. A strong understanding of insights and measurement is fundamental to success.
Key Responsibilities
- Own the commercial performance, operations, and strategic direction of a multidisciplinary client pod spanning sales, strategy, and delivery
- Lead, grow, and retain a portfolio of our client's largest and most strategic client partnerships, driving committed revenue growth and account expansion
- Build a high-performing pod culture centred on accountability, collaboration, commercial impact, and client excellence
- Lead hiring, onboarding, coaching, and development across the client strategy and insight team, acting as the senior escalation point for client, commercial, and operational challenges
- Partner with Business Development to identify and unlock new opportunities across teams, markets, and business functions
- Ensure consistently high-quality, commercially impactful insight work, empowering teams to translate data into compelling, actionable client stories
- Develop deep expertise in our client's products and methodologies, and how insight outputs create measurable value for customers
- Maintain visibility of pod performance through accurate forecasting and reporting
- Collaborate with fellow Pod Leads and senior stakeholders to drive consistency, best practice, and the evolution of ways of working across the commercial organisation
Qualifications & Experience
- Proven experience within insights, measurement, research, or data-led roles, with a strong ability to translate data into strategic recommendations
- Demonstrated success leading high-performing, client-facing teams in fast-paced environments
- Strong commercial acumen with a track record of growing long-term client partnerships and committed revenue
- Experience in a high-growth or scale-up environment, thriving in ambiguous, fast-moving conditions where process is still being built
- Ability to balance strategic leadership with hands-on client and team support
- Excellent stakeholder management and communication skills, with the confidence to influence at senior levels
- Insight-led, commercially astute, and growth-oriented, with strong analytical and problem-solving skills
- Familiarity with agile or pod-based team structures is advantageous
Why Join
Alongside a competitive package, you'll be immersed in a growth-oriented, transparent, and inclusive environment where diverse perspectives are valued. Our client invests in its people, promoting from within and providing ongoing development to help you thrive as they scale.
Senior Client Director - Insights employer: Vertical Advantage
Join a prestigious company with over 150 years of heritage, where you can lead a motivated customer service team dedicated to delivering excellence for world-renowned wine and spirits brands. With a strong focus on employee growth and a collaborative work culture, this role offers the opportunity to make a significant impact while enjoying competitive benefits in the vibrant city of London. Experience a unique blend of tradition and modern operational excellence as you develop your career in a supportive environment.
