At a Glance
- Tasks: Ensure seamless order processing and customer service from start to finish.
- Company: Join a globally recognised leader in speciality ingredients and distribution.
- Benefits: Competitive salary, benefits package, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Be part of a dynamic team that drives customer satisfaction and operational excellence.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 28000 £ per year.
Location: Surrey
Salary: £25,000 – £28,000 + Benefits
Set-up: On-site (Monday – Friday)
An exciting opportunity has arisen to join a globally recognised, market-leading business operating within the speciality ingredients and distribution sector. This company partners with some of the world’s most well-known brands and manufacturers, supplying innovative products and solutions across multiple industries. Due to continued growth, they are looking for a driven and customer-focused individual to join their commercial operations team.
The Role
You will play a key role in ensuring customers receive a seamless service from order placement through to delivery. Acting as a central point of contact, you will work closely with customers, suppliers, sales teams, and internal departments to keep operations running smoothly and efficiently.
Key Responsibilities
- Responsible for placing supplier purchase orders on ERP systems
- Placing purchase orders based on customer/supplier requirements, stock holding, and product stock levels
- Dealing with queries relating to these orders such as price queries and delivery delays
- Maintaining stock levels in accordance with stock policies
- Developing and maintaining good relationships with suppliers and colleagues
- Developing good communication skills via email and phone with internal and external suppliers/colleagues
- Working with third-party warehouses and hauliers to resolve any purchase order queries such as damages and delays
- Resolving any purchase-related complaints and recording these so that we can look for areas of improvement
What They’re Looking For
- Strong communication skills, both written and verbal
- Highly organised with strong attention to detail
- Comfortable working with numbers, pricing, and product quantities
- Proficient in Microsoft Office, particularly Excel and Word
- Positive, proactive attitude with the ability to work in a fast-paced environment
- Previous experience within customer service, administration, sales support, or order processing would be advantageous
