Join a company with over 150 years of heritage. We’re looking for a Customer Service Team Leader to drive service excellence and lead a motivated team supporting a portfolio of world‑renowned premium wine and spirits brands. Customer Service Team Leader London (SE1) | Permanent | £35 000 negotiable + Benefits Our client is a long‑established premium wine and spirits importer, part of a prestigious global family group, and are seeking a Customer Service Team Leader to oversee the day‑to‑day running of their customer services team. With a heritage spanning over 150 years and a portfolio of world‑renowned brands, this business combines tradition with modern operational excellence. You’ll manage the customer service function, ensuring orders are processed accurately, deadlines are met, and customers receive outstanding service. This is a pivotal role, directly impacting operational performance and the reputation of a premium portfolio. Oversee daily operations of the customer service team, distributing workload fairly and efficiently Lead customer‑specific projects including fine wine campaigns and national account orders Develop and motivate the team, supporting recruitment, onboarding, and training Produce KPI and error reports, working with senior management to implement improvements 3–5 years’ experience in customer service leadership roles ~ Technical proficiency in Microsoft Office; Join a business with over 150 years of heritage, representing some of the world’s most prestigious wine estates. Lead a motivated team, deliver customer service excellence, and be part of an organisation where tradition meets innovation.
Pensions Communications and Training Lead in London employer: Vertical Advantage
Join a prestigious company with over 150 years of heritage, where you can lead a motivated customer service team dedicated to delivering excellence for world-renowned wine and spirits brands. With a strong focus on employee growth and a collaborative work culture, this role offers the opportunity to make a significant impact while enjoying competitive benefits in the vibrant city of London. Experience a unique blend of tradition and modern operational excellence as you develop your career in a supportive environment.
