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- Tasks: Lead a dynamic customer service team to deliver exceptional service and manage logistics.
- Company: Top fresh food distributor known for continuous improvement and employee growth.
- Benefits: Competitive salary, bonus, hybrid work, and opportunities for professional development.
- Why this job: Make a real impact in a fast-paced environment while leading a passionate team.
- Qualifications: 3+ years in customer service management, strong ERP skills, and proactive problem-solving.
- Other info: Join a forward-thinking company with excellent career progression opportunities.
The predicted salary is between 45000 - 55000 £ per year.
Our client is a leading fresh food distributor and brand builder across the UK / Ireland who are looking for a Customer Service Manager. The organisation is known for fostering a culture of continuous improvement, where employees are encouraged to learn, adapt and take ownership of change. This Customer Service Manager role is central to delivering exceptional service across the organisation's customer base. You'll lead a customer service team responsible for processing orders accurately and on time, whilst managing complex logistics and supply chain relationships.
Responsibilities
- Oversee day-to-day customer service team activity, ensuring orders are processed accurately, on time and in full.
- Support the team with sales order processing when required, maintaining quality standards.
- Investigate service issues with the planning team, escalate appropriately and keep customers informed.
- Manage supply issues and closures proactively, engaging account managers for alignment.
- Maximise EDI order processing usage and ensure its ongoing maintenance and accuracy.
- Provide weekly and monthly service reporting for internal and customer requests.
- Manage and code shortages within the ERP system for accurate reporting.
- Build and maintain excellent relationships with the sales team, gathering feedback and challenging for support.
- Drive continuous improvement by learning from mistakes and optimising processes internally, with the 3PL provider and customers.
- Support and develop team members to drive performance improvement.
Requirements
- Proven experience as a Customer Service Manager in FMCG for 3+ years.
- High level of technical capability including ERP systems, product databases and EDI.
- Proactive problem-solving approach with strong attention to detail.
- Ability to work independently and prioritise tasks in a fast-paced environment.
- Excellent communication, organisational and multitasking skills, both internally and externally.
- Proven ability to lead a team, provide support, hold people accountable and drive results.
- Forward-thinking mindset, able to manage multiple tasks whilst modernising and automating processes.
- Experience managing customer service operations and 3PL relationships.
This is a hybrid role where you'll be expected to be in the office 3 days a week in Central London. Salary bracket is from £45,000 - £55,000 + bonus and benefits.
Customer Service Manager in London employer: Vertical Advantage
Contact Detail:
Vertical Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or logistics. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about how you’d handle specific scenarios, like managing supply issues or leading a team through a tough time. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and ability to drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your experience in FMCG and any relevant skills with ERP systems or EDI. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you’ve driven continuous improvement in past roles. Let’s see that proactive problem-solving approach in action!
Showcase Your Leadership Skills: As a Customer Service Manager, leading a team is key. Share examples of how you've supported and developed team members in the past. We love seeing how you hold people accountable while driving results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vertical Advantage
✨Know Your Stuff
Make sure you’re well-versed in the company’s operations and the FMCG sector. Brush up on their logistics processes and how they handle customer service. This will show that you’re genuinely interested and prepared to take ownership of the role.
✨Showcase Your Leadership Skills
Be ready to discuss your experience leading a team. Prepare examples of how you've supported team members, driven performance improvements, and handled challenges. Highlighting your proactive problem-solving approach will resonate well with the interviewers.
✨Demonstrate Your Technical Know-How
Since the role requires a high level of technical capability, be prepared to talk about your experience with ERP systems and EDI order processing. If you have specific examples of how you’ve maximised these tools in previous roles, share them!
✨Emphasise Continuous Improvement
The company values a culture of continuous improvement, so come armed with examples of how you’ve learned from past mistakes and optimised processes. Discuss how you can bring this mindset to their team and help drive change.