At a Glance
- Tasks: Support client campaigns and manage relationships with leading UK retailers.
- Company: Fast-growing marketing tech business connecting brands with shoppers.
- Benefits: Hybrid working, career progression, and exposure to major consumer brands.
- Other info: Dynamic role with opportunities in account management and customer success.
- Why this job: Accelerate your career in client services and make a real impact.
- Qualifications: Experience in customer service or account support with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you looking for a role where you can build a career in client services, account management, and customer success while working with some of the UK's leading retailers and consumer brands? We're partnering with a fast-growing marketing technology business that helps brands and retailers connect with shoppers through innovative promotional and digital marketing solutions. As the business continues to grow, they're looking to hire a Client Services Executive to support client campaigns, manage stakeholder relationships, and help deliver exceptional service across a portfolio of accounts.
This is an excellent opportunity for someone with experience in customer service, client support, account coordination, operations, or administration who enjoys working in a fast-paced environment and wants exposure to both commercial and customer-facing responsibilities.
As a Client Services Executive, you'll play a key role in supporting retail and brand clients throughout the lifecycle of promotional campaigns. You'll work closely with Customer Success, Commercial, Operations, and Technical teams, helping to coordinate campaigns, solve problems, analyse performance, and ensure clients receive a first-class experience.
- Support the setup, execution, and ongoing management of promotional campaigns.
- Build strong relationships with clients through proactive communication and responsive support.
- Monitor campaign performance and provide reporting and insights to clients.
- Support client onboarding, training, and ongoing account support.
- Assist with purchase orders, invoicing processes, and commercial administration.
- Maintain accurate campaign and operational data across internal systems.
Experience in client services, customer service, account support, customer success, operations, or administration.
Excellent communication and stakeholder management skills.
Confidence working with data, reporting, and operational processes.
Proficiency with Microsoft Office / Microsoft 365.
Hybrid working environment.
Exposure to major UK retailers and household consumer brands.
Opportunity to develop into Account Management or Customer Success roles.
Join a growing, innovative technology business with strong career progression opportunities.
Gain experience across client management, campaign delivery, operations, and commercial strategy.
If you're looking for a role that combines client interaction, problem-solving, commercial exposure, and long-term career development, we'd love to hear from you.
Client Management - Executive Director employer: Vertical Advantage
Join a dynamic and innovative marketing technology business that prioritises employee growth and development, offering a hybrid working environment that fosters collaboration and creativity. With strong ties to leading UK retailers and consumer brands, you'll have the opportunity to enhance your skills in client services and account management while enjoying a supportive work culture that values proactive communication and teamwork. This role not only provides exposure to exciting campaigns but also paves the way for career advancement into Account Management or Customer Success roles, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Management - Executive Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vertical Advantage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vertical Advantage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Management - Executive Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vertical Advantage:Your cover letter is your chance to shine! Tell us why you want to work at Vertical Advantage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vertical Advantage!
How to prepare for a job interview at Vertical Advantage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
