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- Tasks: Coordinate logistics processes, ensuring timely deliveries and excellent customer service.
- Company: Join a dynamic organisation specialising in end-to-end supply chain management.
- Benefits: Enjoy a collaborative culture with opportunities for personal development and empowerment.
- Why this job: Be part of a values-driven team that prioritises teamwork and continuous improvement.
- Qualifications: Strong communication skills and experience in a high-volume operational environment are essential.
- Other info: Ideal for those passionate about logistics and looking to make an impact.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Company Overview
We are a dynamic organisation specialising in end-to-end supply chain management, offering door-to-door sea freight services, forwarding, warehousing, and distribution. Our team partners closely with clients to manage and optimise every step of the distribution chain, delivering tailored logistics solutions that support their unique operational needs. We’re a values-driven business that believes in teamwork, empowerment, and the ongoing development of our people.
Key Purpose
The Shipping & Logistics Coordinator ensures a smooth and efficient end-to-end supply chain process, meeting On Time In Full (OTIF) and other service KPIs. This role involves day-to-day operational oversight of third-party logistics (3PL) and international service providers, while maintaining clear and proactive communication with both customers and internal teams. Performance tracking and continuous improvement are key responsibilities, supported through daily engagement and structured review meetings.
Key Responsibilities
- Customer Service & Support
- Manage the full order process, from booking to delivery, on the ERP system.
- Build strong relationships with customers, delivering excellent service and managing expectations.
- Communicate effectively via phone and email, addressing queries and resolving issues quickly.
- Attend customer meetings, contribute to service reviews, and identify opportunities for improvement.
- Analyse and identify efficiencies, such as back-haul opportunities and streamlined processes.
- 3PL Control
- Oversee UK secondary distribution with 3PL partners, optimising costs while maintaining service levels.
- Liaise with operations team to resolve incidents promptly.
- Maintain strong relationships with key contacts within 3PL providers.
- Monitor and minimise out-of-scope activities and charges.
- Track quality issues, log incidents, and ensure proof of delivery (POD) compliance.
- Act as the main contact for transport queries and cost discrepancies.
- International Logistics
- Coordinate the international movement of goods, ensuring timely and complete deliveries.
- Maintain relationships with shipping lines, hauliers, and customs brokers.
- Monitor in-transit orders using logistics planning tools.
- Ensure documentation, including Bills of Lading and PODs, are received and processed.
- Seek continuous improvement opportunities in international freight management.
Candidate Profile
- Skills & Behaviors
- Customer Focus: Understands client needs and delivers high standards of service.
- Accountability: A self-starter with a reliable, consistent, and structured approach.
- Continuous Improvement: Proactively identifies opportunities to streamline processes.
- Communication: Clear, concise communicator in both verbal and written formats.
- Relationship Building: Strong interpersonal skills and emotional intelligence.
- Problem Solving: Commercially aware with analytical ability to drive resolutions.
- Resilience: Able to thrive under pressure and adapt to changing priorities.
- Teamwork: Collaborative and flexible, working across teams to meet shared goals.
- Knowledge & Experience
- Strong communication and stakeholder management skills.
- Experience in a process-driven, high-volume operational environment.
- ERP systems knowledge and intermediate Excel skills.
- Exceptional attention to detail and organisational ability.
- Background in FMCG or UK/international supply chain logistics is advantageous.
Logistic coordinator employer: Vertical Advantage Limited
Contact Detail:
Vertical Advantage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistic coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in supply chain management and logistics. Understanding current challenges and innovations in the industry can help you stand out during interviews, as you'll be able to discuss relevant topics confidently.
✨Tip Number 2
Network with professionals in the logistics field, especially those who have experience with 3PL providers. Attend industry events or join online forums to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills by thinking of specific examples from your past experiences where you've successfully resolved logistics issues. This will show your ability to handle the challenges that come with the role.
✨Tip Number 4
Research StudySmarter's values and culture, and think about how your personal values align with them. Being able to articulate this connection during your interview can make a strong impression on the hiring team.
We think you need these skills to ace Logistic coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and supply chain management. Emphasise your skills in customer service, communication, and problem-solving, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the logistics industry and your passion for the role. Mention specific experiences that demonstrate your ability to manage relationships with customers and 3PL providers.
Highlight Relevant Skills: In your application, clearly outline your skills related to ERP systems, Excel proficiency, and any experience in FMCG or international logistics. Use examples to illustrate how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Logistics Coordinator.
How to prepare for a job interview at Vertical Advantage Limited
✨Showcase Your Customer Focus
During the interview, emphasise your understanding of client needs and how you've delivered high standards of service in previous roles. Be ready to share specific examples where you went above and beyond to meet customer expectations.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've faced challenges in logistics or supply chain management. Highlight your analytical abilities and how you drove resolutions effectively, showcasing your commercial awareness.
✨Highlight Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts concisely. Be prepared to explain how you've successfully managed relationships with stakeholders and resolved issues through effective communication.
✨Emphasise Continuous Improvement
Be ready to talk about times when you've identified opportunities to streamline processes. Discuss any initiatives you've led or contributed to that resulted in improved efficiency, especially in a high-volume operational environment.
