Order and Logistics Manager, 12 month contract

Vertex is seeking a highly motivated individual to manage the International Order and Logistics process for our gene therapy product. The Order and Logistics Manager, International will be responsible for executing and facilitating the order process, including order management (input, update and monitor), alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process. In addition to local stakeholders, you will collaborate with cross-functional teams in Europe, GCC and USA including Manufacturing, Commercial Operations, External Service providers and Quality.

Responsibilities:

• Order management

• Leads and is responsible for all aspects of the “cell journey” on a daily basis between Vertex and treatment centers.
• Executes and monitors order process within Vertex’s business system from order generation, changes, shipment through final delivery confirmation.
• Understands for each patient the complexity and proactively prepares for that.
• Leads operational calls with internal stakeholders to review daily operations, manages issues and sets priorities.
• Conducts scheduled and ad hoc coordination calls with Center Engagement Leads. Discusses the outcome of the calls with Manager and proposes action plan.
• Monitors different systems with cell journey data.
• Continuously operates the track and trace system, updates it on a daily basis and shares data with internal stakeholders.
• Collaborates with logistics providers to ensure all import/export compliance requirements are met for the shipping of the orders.
• Provides timely updates and instructions to internal and external stakeholders.

• Supports capacity booking at CMO (Contract Manufacturing Organization) for each patient.
• Engages with internal stakeholders to mitigate capacity issues on a case by case basis.
• Continuously monitors performance and brings up capacity utilization/improvement issues and proposes options to manage.
• Provides forecast to Suppliers to plan for aligning capacity and supply.
• Assists the International S&OP process.
• Works with Vertex Global Logistics to execute properly the logistics processes ensuring the on-time preparation and delivery of the shipments.

• Updates an issue log for weekly operations review meetings and QBR. Proposes issue resolution to International Order Management Lead.
• Provides input for the regular operations review meetings with country Commercial Teams.
• Continuously monitors nature of exceptions and contributes to the update of the playbook to handle them in a standardized way.
• Supports the refinement of hospital delivery strategy and the review of transportation performance on a regular basis.
• Executes order management role according to SLAs and provides input to the KPI system on order process. Proposes actions to continuously improve performance.
• Supports Finance in intercompany invoicing issues.
• Engages in setup and planning activities for process improvements, new customer logistics trial shipments, and related activities.

Qualifications and Experience:

• Master’s / Bachelor’s degree in life sciences with relevant experience in the Biopharmaceutical industry or equivalent experience.
• The ideal candidate is well versed in biopharma management in logistics coordination, production/operations planning, and/or customer service.
• Demonstrated experience and knowledge in GMP and working with Quality and Manufacturing organizations.
• Working knowledge in biopharma product handling and manufacturing process, understand the impact of process deviations.
• Working knowledge and experience working directly with commercial operations.
• Experience in executing SOPs and work instructions.
• Patient-centric mindset is critical.
• Must exhibit discipline in planning and plan execution.
• Ability to work with multiple databases and electronic systems. Experience with Oracle/ERP, courier, and material ordering portals, considered a plus.
• Must display strong analytical and problem-solving skills; attention to detail is required; ability to anticipate variance and risks and develop options.
• Demonstrated effectiveness working cross-functionally in a global environment and in matrix teams, as well as with 3rd party service providers.
• Outstanding organizational skills with the ability to multi-task and prioritise.
• Excellent interpersonal, verbal and written communication skills; working language English, additional languages are desirable.
• Comfortable in a fast-paced entrepreneurial environment, self-directed and able to adjust workload based upon changing priorities.
• Quick learner of new technology/process/work environment and ability to translate learning to work plans for improving business performance.