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For Companies At a Glance
- Tasks: Lead and grow a team of Customer Success Managers in a dynamic e-com tech environment.
- Company: Join a fast-growing SaaS company revolutionising the FMCG space with innovative insights.
- Benefits: Enjoy hybrid working, professional growth opportunities, and performance-linked financial rewards.
- Why this job: Be part of a fun, goal-focused culture that values teamwork and innovation.
- Qualifications: Experience in FMCG relationship management or customer success is essential.
- Other info: This role offers a competitive salary of £75,000 plus bonuses.
The predicted salary is between 54000 - 84000 £ per year.
With the growing importance of tech and pace of change in the FMCG space, there is no more exciting and fast-growing space than SaaS delivered insight. This high growth business drives understanding of the digital shelf and e-promotional dynamics across multiple territories, covering thousands of categories and millions of SKUs.
Core to this success is the team, in what is a hybrid, goal focussed fun and cohesive work environment. As a result of continued demand and strategic growth plans, we’re looking to talk to experienced relationship managers about a pivotal role, leading (and growing) a team of Customer Success Managers.
Background wise – if relationship management (buying / national accounts) or customer success is your thing and you’ve worked with FMCG brands, we’re going to want to talk to you!
Perks & Benefits
- Hybrid flexible working
- Huge professional growth potential
- A dream leadership team
- Strong performance linked financial reward
Requirements
- FMCG relationship management (national accounts, buying or customer success)
- Track record of relationship development
- C-suite level stakeholder management
- Shopper and consumer trend obsessive
Location: Home Counties with Hybrid Working
Salary: £75,000 + Performance Linked Bonus
Customer Success Team Lead employer: Vertex Resourcing
Contact Detail:
Vertex Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in FMCG and e-commerce. Understanding the digital shelf dynamics and how they impact customer success will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the FMCG and SaaS sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience in relationship management, particularly with C-suite stakeholders. Be ready to share specific examples of how you've successfully developed relationships and driven results.
✨Tip Number 4
Showcase your passion for shopper and consumer trends. Being able to articulate your insights and how they can benefit the team will demonstrate your fit for the Customer Success Team Lead role.
We think you need these skills to ace Customer Success Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in relationship management, particularly within the FMCG sector. Use specific examples that demonstrate your success in managing national accounts and developing relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the role. Mention your understanding of digital shelf dynamics and how you can contribute to the company's growth.
Showcase Leadership Skills: Since this role involves leading a team, emphasise any previous leadership experiences. Discuss how you've successfully managed teams or projects, focusing on your ability to motivate and develop others.
Highlight Relevant Achievements: Include quantifiable achievements in your application. For instance, mention any specific metrics related to customer satisfaction, retention rates, or revenue growth that you have influenced in past roles.
How to prepare for a job interview at Vertex Resourcing
✨Showcase Your Relationship Management Skills
Since the role focuses on relationship management, be prepared to discuss your experience in building and maintaining relationships with clients, especially within the FMCG sector. Share specific examples of how you've successfully managed national accounts or customer success initiatives.
✨Demonstrate Your Understanding of the Digital Shelf
Familiarise yourself with the concept of the digital shelf and e-promotional dynamics. Be ready to discuss how these elements impact customer success and how you can leverage them to drive growth for the company.
✨Prepare for C-Suite Conversations
As the role involves C-suite level stakeholder management, practice articulating your ideas clearly and confidently. Think about how you would present strategies or insights to senior executives and be ready to answer questions they might have.
✨Emphasise Team Leadership Experience
Highlight any previous leadership roles you've held, particularly in customer success teams. Discuss your approach to team development, motivation, and how you foster a cohesive work environment, as this is crucial for the position.
