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- Tasks: Lead a team to enhance customer success and drive retail execution.
- Company: Join a fast-growing FMCG SaaS challenger with innovative tech.
- Benefits: Competitive salary, performance bonuses, and flexible remote work.
- Other info: Exciting growth potential and a supportive leadership team.
- Why this job: Make a real impact in a cutting-edge tech environment.
- Qualifications: Experience in CPG/Retail customer relationship management and team leadership.
The predicted salary is between 90000 - 90000 £ per year.
Phenomenal opportunity to join this FMCG facing SaaS challenger whose proprietary tech allows CPGs to drive efficient retail execution, supply chain improvement and commercial success. With huge growth plans and following a sustained period of wins, this is an opportunity to put your stamp on a brand new CS set up, leading and developing a small team.
Reporting to C‑Suite, this exciting new role will see you involved in a broad remit from CS process/roadmap creation and UX/UI improvement through to commercial growth deployment and new customer onboarding. We’re keen to talk to those with CPG/Retail customer relationship management experience along with an impressive track record of revenue growth via renewals and x‑selling.
Whether you’ve worked SaaS Tech or Services agency side, if you want to get yourself into the heartland of cutting‑edge tech and sit at the forefront of change, get in touch now to find out more!
Job Requirements:
- Team leadership
- Track record of relationship development
- Shopper and consumer trend obsessed
- Remote flexible working (Central London 1-2 days per week)
- Huge professional growth potential
- Dream leadership team
- Strong performance linked financial reward
Location: Central London with Hybrid Working
Salary: £90,000 + Performance Linked Bonus
Customer Success Lead employer: Vertex Resourcing
Contact Detail:
Vertex Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG and SaaS sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company’s tech and its impact on retail execution. Show us you’re not just another candidate; demonstrate your passion for CPG trends and how you can contribute to their growth mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your track record in customer relationship management and revenue growth. We want to hear how you've led teams and driven success in previous roles—make it memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Lead role. Highlight your experience in CPG and retail relationship management, and don’t forget to showcase any SaaS tech experience you have. We want to see how you can drive growth and improve customer experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Share specific examples of your achievements in revenue growth and team leadership to grab our attention.
Showcase Your Leadership Skills: As a Customer Success Lead, you'll be leading a small team. Make sure to highlight your leadership experience in your application. We’re looking for someone who can inspire and develop others, so share any relevant stories that demonstrate your ability to lead effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Vertex Resourcing
✨Know Your Stuff
Make sure you understand the company’s tech and how it impacts retail execution. Brush up on your knowledge of CPGs and SaaS, as well as any recent trends in the industry. This will show that you're not just interested in the role but also invested in the company's mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to develop relationships and drive revenue growth through renewals and cross-selling.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer success scenarios. Practice articulating your thought process and decision-making skills. This is your chance to demonstrate your strategic thinking and problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans and customer onboarding processes. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewers on a deeper level.