At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for end users.
- Company: Leading Managed Service Provider with a focus on government IT services.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity for career growth in a secure, enterprise-scale environment.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
We are recruiting on behalf of a leading Managed Service Provider (MSP), delivering IT services into a government department.
This is an excellent opportunity to join a professional IT team supporting a secure, enterprise-scale environment where you'll play a key role in delivering high-quality deskside support to end users.
As a Deskside Technician, you will act as the escalation point for technical issues that cannot be resolved by the 1st Line Service Desk.
You'll provide hands-on technical support, take ownership of incidents through to resolution and deliver an exceptional customer experience.
Key Responsibilities
- Provide 2nd Line deskside support for hardware, software and application issues.
- Act as the escalation point for technical incidents from the Service Desk.
- Take ownership of incidents and service requests through to successful resolution.
- Troubleshoot desktop, laptop, peripheral and Microsoft Windows issues.
- Diagnose technical faults and escalate to 3rd Line Support where appropriate.
- Keep users informed with regular updates throughout the incident lifecycle.
- Build strong relationships with end users and provide excellent customer service.
- Support continuous service improvement initiatives and follow ITIL best practice.
- Work collaboratively with wider IT teams to ensure outstanding service delivery.
Skills Experience
- Previous exp...
IT Support Engineer in York employer: vertex-it-solutions
Join a dynamic team at our Westlakes Science & Technology Park location, where we prioritise employee growth and development in a collaborative work culture. As an IT Service Delivery Manager, you will benefit from a supportive environment that encourages continuous improvement and innovation, while also enjoying the unique advantage of working in a vibrant tech hub. We offer competitive benefits and a strong focus on customer satisfaction, making us an excellent employer for those seeking meaningful and rewarding careers.
