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- Tasks: Manage complex technical issues and drive automation in a dynamic team.
- Company: Join one of Europe's top 10 Managed Service Providers.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make an impact on critical infrastructure decisions while developing your skills.
- Qualifications: 2-3 years in senior infrastructure roles with expertise in Microsoft technologies.
- Other info: Collaborative culture focused on innovation and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to apply? Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Position: Systems Consultant (3rd Line / Infrastructure)
Location: North London area
Company: Leading European Managed Service Provider
About Us: Join one of Europe's top 10 MSPs that is recruiting to add to their existing dynamic team. The Company delivers enterprise-level IT infrastructure, cybersecurity, support, and consultancy to mid-market and growing businesses. With a strong focus on learning, development, and career growth, we are expanding through innovation and strategic acquisitions.
The Role: We're looking for a proactive, senior Systems Consultant/3rd Line Infrastructure to join the Infrastructure Services Team. As a 3rd line specialist, you'll manage complex technical issues, drive automation and standardisation, and act as a trusted advisor to both internal teams and clients. The role blends technical expertise with consultative impact, supporting cloud-first, secure, and resilient IT environments.
Key Responsibilities:
- Lead resolution of complex incidents and provide 3rd line escalation support.
- Oversee proactive service delivery, including monitoring, patching, and optimisation.
- Drive automation, standardisation, and infrastructure improvements.
- Support customer security, backup, and disaster recovery strategies.
- Mentor 1st and 2nd line engineers, sharing knowledge and raising team capability.
- Maintain high-quality documentation and clear communication with stakeholders.
Skills & Experience:
- 2–3+ years in 2nd/3rd line or senior infrastructure roles within MSP or enterprise settings.
- Expertise with Microsoft 365, Azure, Windows Server, Active Directory / Entra ID, Group Policy.
- Experience with virtualisation (VMware/Hyper-V), networking, firewalls, storage, and automation.
- Strong troubleshooting, root cause analysis, and proactive improvement skills.
- Cybersecurity knowledge, backup, and disaster recovery experience.
Desirable: Linux, AWS/Google Cloud, VoIP, MSP tooling, Microsoft certifications (AZ-104, MS-102/MS-100).
Why Join Us: Be part of a growing, forward-thinking IT services company that values expertise, innovation, and career development. Influence critical infrastructure decisions while working in a collaborative, supportive environment.
Apply Now to advance your career in a senior, technically challenging role at a leading MSP.
Systems Consultant /3rd Line Infrastructure Engineer - Hybrid employer: vertex-it-solutions
Contact Detail:
vertex-it-solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Consultant /3rd Line Infrastructure Engineer - Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 3rd line support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through personal projects or contributions to open-source initiatives. This not only demonstrates your expertise but also gives you real-world examples to discuss during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Systems Consultant /3rd Line Infrastructure Engineer - Hybrid
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully grasp what the Systems Consultant role entails. Dive into the job description and highlight the key responsibilities and skills required. This will help you tailor your application to show how you fit the bill.
Showcase Your Experience: When detailing your experience, focus on relevant roles where you've tackled 2nd/3rd line issues or worked in an MSP environment. Use specific examples that demonstrate your expertise with Microsoft 365, Azure, and other technologies mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the position come across in your writing!
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. This ensures it gets to the right people quickly and helps us keep track of all applications efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at vertex-it-solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Azure, and Windows Server. Be ready to discuss your experience with troubleshooting complex issues and how you've driven automation in past roles.
✨Showcase Your Consultative Skills
This role is about being a trusted advisor, so think of examples where you've provided guidance to clients or internal teams. Prepare to discuss how you've improved service delivery and mentored junior engineers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations. Think about how you'd handle incidents, optimise infrastructure, or implement security strategies. Practising these scenarios can help you articulate your thought process clearly.
✨Communicate Clearly and Confidently
Since clear communication with stakeholders is key, practice explaining complex concepts in simple terms. This will show your ability to convey technical information effectively, which is crucial for this role.