At a Glance
- Tasks: Provide first-line IT support and maintain technology systems for a luxury hotel.
- Company: Join a prestigious five-star hotel resort in Slough.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Flexible weekend work may be required; strong communication skills are a must.
- Why this job: Be part of a team that enhances guest satisfaction through technology.
- Qualifications: Experience in IT support, especially in hospitality, is essential.
The predicted salary is between 30000 - 40000 € per year.
Our client is a luxury five-star hotel resort in Slough looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough.
Job Overview: The IT Support Engineer supports the smooth day-to-day operation of the estate's technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency.
Key Responsibilities:
- Technical Support & User Assistance
- Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications.
- Log, prioritise, and resolve IT support tickets within agreed SLAs.
- Escalate complex issues to the IT Manager or external vendors where required.
- Assist with onboarding/offboarding tasks, including user accounts and equipment setup.
- Maintain accurate records of IT assets, user accounts, software licences and equipment movements.
- Support procurement by preparing equipment requests and tracking stock levels.
- Document IT procedures, troubleshooting steps and user guides where appropriate.
- System & Hardware Administration
- Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment.
- Support routine maintenance of servers, networks and backups under guidance from the IT Manager.
- Ensure all systems remain updated with current patches and security updates.
- Monitor and report on equipment performance, arranging repairs or replacements when needed.
- Network & Systems Support
- Assist in monitoring the stability of Wi-Fi, telephony and internal networks.
- Help maintain access control systems, CCTV integrations and other estate technologies.
- Support guest-facing technologies and troubleshoot guest connectivity issues when required.
- Cybersecurity & Compliance
- Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager.
- Assist with monitoring antivirus status, account access, password standards and device security.
- Report any suspected security incidents immediately.
- Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager.
- Assist in testing new systems and providing user feedback.
- Participate in estate-wide IT enhancement projects, including new system implementation.
Experience:
- Proven experience as an IT Administrator role.
- Experience in the hospitality industry is essential for this role.
- Full UK Driver's license.
- Strong communication skills - both written and verbal - are essential for effective stakeholder engagement.
- Flexibility on working on weekends as and when required.
IT Support Engineer (hotels and hospitality) (Slough) employer: vertex-it-solutions
Join a prestigious luxury five-star hotel resort in Slough, where your role as an IT Support Engineer will be pivotal in enhancing guest satisfaction through reliable technology systems. With a strong emphasis on employee growth, this company fosters a collaborative work culture that values innovation and teamwork, offering unique opportunities to develop your skills in a vibrant hospitality environment. Enjoy the benefits of working in a dynamic setting that prioritises both professional development and a commitment to excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (hotels and hospitality) (Slough)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the hospitality and IT sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its tech environment. Familiarise yourself with the specific systems they use and think about how your skills can enhance their operations. Show them you’re not just another candidate; you’re the perfect fit for their team!
✨Tip Number 3
Practice your problem-solving skills! As an IT Support Engineer, you’ll need to think on your feet. Try mock scenarios or common tech issues and practice explaining your troubleshooting process clearly. This will help you shine during technical interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be what you’re looking for. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that job!
We think you need these skills to ace IT Support Engineer (hotels and hospitality) (Slough)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience in the hospitality industry and any relevant technical skills. We want to see how you can contribute to our luxury hotel environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in hospitality. Share specific examples of how you've helped users in previous roles, and let us know why you want to join our team.
Show Off Your Soft Skills:Don’t forget to showcase your communication skills! As an IT Support Engineer, you'll be interacting with various departments. We love candidates who can demonstrate their ability to engage effectively with different stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our five-star hotel resort in Slough!
How to prepare for a job interview at vertex-it-solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to hardware, software, and networks. Be prepared to discuss specific technologies you've worked with, especially those relevant to the hospitality industry. This will show that you understand the unique challenges faced in a hotel environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past, particularly in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Communicate Clearly and Confidently
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical staff member with an IT issue, so being clear and approachable is key.
✨Understand the Importance of Guest Satisfaction
Familiarise yourself with how technology impacts guest experiences in a hotel setting. Be ready to discuss how you can contribute to enhancing guest satisfaction through reliable IT support. This shows that you’re not just tech-savvy but also customer-focused.
