At a Glance
- Tasks: Provide first-line IT support and maintain technology systems for a luxury hotel.
- Company: Join a prestigious five-star hotel resort in Slough.
- Benefits: Competitive salary, hands-on experience, and a vibrant work environment.
- Other info: Opportunity for career growth in a dynamic and supportive setting.
- Why this job: Be part of a team that enhances guest satisfaction through technology.
- Qualifications: Experience in IT support, especially in hospitality, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Our client is a luxury five-star hotel resort in Slough looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough.
Job Overview: The IT Support Engineer supports the smooth day-to-day operation of the estate's technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency.
Key Responsibilities:
- Technical Support & User Assistance: Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications. Log, prioritise, and resolve IT support tickets within agreed SLAs. Escalate complex issues to the IT Manager or external vendors where required. Assist with onboarding/offboarding tasks, including user accounts and equipment setup. Maintain accurate records of IT assets, user accounts, software licences and equipment movements. Support procurement by preparing equipment requests and tracking stock levels. Document IT procedures, troubleshooting steps and user guides where appropriate.
- System & Hardware Administration: Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. Support routine maintenance of servers, networks and backups under guidance from the IT Manager. Ensure all systems remain updated with current patches and security updates. Monitor and report on equipment performance, arranging repairs or replacements when needed.
- Network & Systems Support: Assist in monitoring the stability of Wi-Fi, telephony and internal networks. Help maintain access control systems, CCTV integrations and other estate technologies. Support guest-facing technologies and troubleshoot guest connectivity issues when required.
- Cybersecurity & Compliance: Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager. Assist with monitoring antivirus status, account access, password standards and device security. Report any suspected security incidents immediately. Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. Assist in testing new systems and providing user feedback. Participate in estate-wide IT enhancement projects, including new system implementation.
Experience: Proven experience as an IT Administrator role. Experience in the hospitality industry is essential for this role. Full UK Driver's license. Strong communication skills - both written and verbal - are essential for effective stakeholder engagement. Flexibility on working on weekends as and when required.
IT Support Engineer (hotels and hospitality) in Slough employer: vertex-it-solutions
Join a prestigious luxury five-star hotel resort in Slough as an IT Support Engineer, where you will be part of a dynamic team dedicated to enhancing guest experiences through technology. The company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities while ensuring a supportive environment for all staff. With a focus on innovation and excellence, this role not only provides a chance to work with cutting-edge technology but also allows you to contribute directly to the satisfaction of guests in a vibrant hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (hotels and hospitality) in Slough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the hospitality and IT sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking chats. Bring examples of how you've solved problems in the past, especially in hospitality settings. This will help you stand out as the go-to IT Support Engineer they need.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! Research the hotel and its tech needs, then highlight how your experience aligns with their specific requirements. Use our website to find roles that match your skills and make sure your application reflects that understanding.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested. It’s a simple yet effective way to reinforce your enthusiasm for the role.
We think you need these skills to ace IT Support Engineer (hotels and hospitality) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience in the hospitality industry and any relevant technical skills that match the job description. We want to see how you can contribute to our client's luxury hotel environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in the hospitality sector. Share specific examples of how you've provided excellent user assistance or resolved technical issues in previous roles.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure to demonstrate your written and verbal skills throughout your application. Whether it's in your CV, cover letter, or any additional documents, clarity and professionalism will go a long way with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at vertex-it-solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to hardware, software, and networks. Be prepared to discuss specific technologies you've worked with, especially in the hospitality sector, as this will show your understanding of the unique challenges faced in that environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about times when you provided first-line support or handled complex tickets. Being able to articulate your thought process during these situations will demonstrate your ability to think on your feet.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to assist users across various departments. Consider doing mock interviews with a friend to refine your delivery and ensure you're clear and concise.
✨Understand the Importance of Guest Satisfaction
Since this role is in a luxury hotel, it's crucial to convey your understanding of how technology impacts guest experience. Be ready to discuss how you've contributed to improving user satisfaction in previous roles and how you can apply that mindset in this position.
