At a Glance
- Tasks: Manage client relationships and provide tailored IT solutions to ensure satisfaction and growth.
- Company: Top 10 Managed Service Provider in Europe, specialising in IT infrastructure and cybersecurity.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Exciting opportunities for career growth in a fast-paced tech environment.
- Why this job: Join a dynamic team and make a real impact on client success and satisfaction.
- Qualifications: Experience in B2B account management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company: Our client is ranked among Europe’s top 10 Managed Service Providers. They specialise in IT infrastructure, cybersecurity, support, and consultancy, providing enterprise-level solutions to mid-market and growing businesses.
The Role: This role involves a blend of client relationship management, technical consultation, and strategic planning to ensure client satisfaction, retention, and revenue growth. Using your technical knowhow, you will develop an in-depth understanding of our products, processes, and services, and you will be instrumental in aligning our offerings to the unique needs of each client.
Key Responsibilities:
- Build and maintain strong relationships with key client stakeholders through regular engagement, including on-site/in-person and virtual meetings.
- Understand client requirements and recommend tailored solutions from our product suite with our expert pre-sales team.
- Act as the primary client advocate within the Company, ensuring your client’s needs are communicated and prioritised.
- Drive contract renewals, identify growth opportunities, and protect recurring revenue streams through strategic account management.
- Mediate feedback between clients and internal teams, assisting in the creation of internal procedures to enhance service delivery.
- Inform clients about new products and services, offering personalised suggestions to ensure client retention and improve sales efficiency.
- Work with our Marketing Manager on client marketing campaigns, including drafting newsletters and providing regular business updates.
- Identify new business opportunities, including consulting with prospective clients to assess their needs, provide strategic guidance, and explore potential opportunities for collaboration.
- Work with our Procurement Manager on issuing accurate and timely sales orders and contracts; respond to invoice inquiries and draft proposals for any opportunities.
- Assist clients in obtaining Cyber Essentials accreditation by offering guidance and education. Ensure that all clients are provided with a Risk Register and an actionable Cyber Security checklist.
- Assist with GDPR compliance, including contract revisions and documentation updates.
Skills and Experience:
- Current or recent experience in B2B account management or client services role.
- The ideal candidate will have experience working in a Cloud & Infrastructure Managed Service Provider (MSP) environment.
- Strong communication and presentation skills, with the ability to adapt to different audiences.
- Numerate, with confidence in discussing pricing and financial data.
- Proactive, energetic, and client-focused, with a proven track record of delivering exceptional customer experiences.
- Familiarity with IT systems and managed services.
Technical Junior Account Manager - Hybrid in London employer: vertex-it-solutions
Join a dynamic team at our Westlakes Science & Technology Park location, where we prioritise employee growth and development in a collaborative work culture. As an IT Service Delivery Manager, you will benefit from a supportive environment that encourages continuous improvement and innovation, while also enjoying the unique advantage of working in a vibrant tech hub. We offer competitive benefits and a strong focus on customer satisfaction, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Junior Account Manager - Hybrid in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what vertex-it-solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges vertex-it-solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at vertex-it-solutions!
✨Direct Apply to vertex-it-solutions
Let's not forget to apply directly through the vertex-it-solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Junior Account Manager - Hybrid in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at vertex-it-solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at vertex-it-solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at vertex-it-solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
