At a Glance
- Tasks: Be the first point of contact for IT requests and issues, providing top-notch support.
- Company: Join a top 10 global Managed Service Provider with a focus on client satisfaction.
- Benefits: Competitive salary, career growth, and opportunities to learn new technologies.
- Other info: Exciting environment with ongoing learning and development opportunities.
- Why this job: Kickstart your IT career in a dynamic team and make a real difference.
- Qualifications: 18 months of IT support experience and strong troubleshooting skills required.
The predicted salary is between 25000 - 35000 £ per year.
Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award-winning MSP takes the time to understand their clients' organisations, customising their expert services to suit their clients’ unique needs.
We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients.
Role Overview
As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the first point of contact for their clients’ IT requests and issues.
- Act as the first point of contact for our clients’ IT requests and issues via phone, ticketing system and email
- Superb customer service, telephone and client facing skills
- Minimum of 18 months experience providing IT support
- Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues
- Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint
- An understanding of and keen interest in networking technologies
- The ability to build, configure, administer and support Windows devices (laptops, desktops etc)
- Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects
IT Support and Service Desk Operator in London employer: vertex-it-solutions
As a leading Managed Service Provider, our client offers an exceptional work environment that prioritises employee growth and development. With a strong focus on teamwork and collaboration, employees are encouraged to enhance their skills through ongoing training and certifications, all while enjoying a supportive culture that values innovation and client satisfaction. Located in a vibrant area, this role not only provides meaningful work but also the opportunity to be part of a dynamic team dedicated to delivering top-notch IT services.
