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- Tasks: Provide top-tier IT support and resolve technical issues for clients.
- Company: Join a dynamic team in a leading Managed Service Provider.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Exciting career development opportunities in a fast-paced tech environment.
- Why this job: Make a real impact by solving IT challenges and enhancing client experiences.
- Qualifications: 3+ years of IT support experience in an MSP environment required.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd Line Systems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites.
Responsibilities:
- Respond to technical requests via phone, email, and ticketing system.
- Resolve 2nd line and NOC support tickets promptly.
- Provide on-site client support and maintain clear ticket documentation.
- Identify recurring IT issues and implement permanent solutions.
- Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors.
- Stay updated on technology and cyber-security developments; pursue relevant certifications.
Requirements:
- Minimum 3 years IT support experience, in an MSP environment.
- Experience working on a busy service desk.
- Strong customer service and client-facing skills.
- Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies.
- Competent with Windows, macOS, and mobile device support.
- Excellent communication, problem-solving, and teamwork skills.
- UK driving license required.
Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.
2nd Line Systems Engineer in London employer: vertex-it-solutions
Contact Detail:
vertex-it-solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Systems Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those with MSP experience. Attend industry events or webinars to meet potential employers and show off your skills.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to 2nd line support. We recommend practising your responses to scenarios involving Windows Server, Active Directory, and customer service challenges.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've tackled recurring IT issues in the past and what permanent solutions you implemented. This will highlight your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace 2nd Line Systems Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your MSP experience and relevant technical skills. We want to see how your background aligns with the 2nd Line Systems Engineer role, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our Service Delivery Team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for proactive individuals who can identify issues and implement solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at vertex-it-solutions
✨Know Your MSP Experience
Make sure you can clearly articulate your experience in a Managed Service Provider environment. Be ready to discuss specific scenarios where you've resolved 2nd line support tickets and how you’ve contributed to service delivery.
✨Showcase Your Technical Skills
Brush up on your knowledge of Windows Server, Active Directory, Office 365, and other technologies mentioned in the job description. Prepare to answer technical questions or even troubleshoot a hypothetical issue during the interview.
✨Demonstrate Customer Service Excellence
Since strong customer service skills are crucial, think of examples where you've gone above and beyond for clients. Highlight your communication skills and how you handle difficult situations with professionalism.
✨Stay Updated on Tech Trends
Familiarise yourself with the latest developments in technology and cyber-security. Mention any relevant certifications you’re pursuing or have completed, as this shows your commitment to professional growth and staying current in the field.