At a Glance
- Tasks: Manage and resolve IT support tickets while providing face-to-face and remote assistance.
- Company: Join a supportive school environment focused on technology and education.
- Benefits: Competitive salary, professional development, and a chance to make a difference in students' lives.
- Other info: Dynamic role with opportunities for growth and learning in a vibrant educational setting.
- Why this job: Be the tech hero in a school, helping students and staff thrive with technology.
- Qualifications: Experience in IT support, strong knowledge of Microsoft systems, and an Enhanced DBS clearance.
The predicted salary is between 30000 - 40000 £ per year.
Onsite at a school. Must have an Enhanced DBS.
Key Responsibilities
- Manage and resolve 2nd line support tickets within agreed SLAs.
- Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems.
- Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
- Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
- Identify recurring issues and contribute to service improvements.
Requirements
- Minimum 13 years' experience in an IT support role.
- Strong knowledge of Microsoft Server and Desktop Operating Systems.
- Experience with Microsoft 365, Entra ID, and Azure.
- Understanding of virtualisation, networking, Firewalls, and cybersecurity.
- Excellent communication, organisation, and customer service skills.
- Possess an Enhanced DBS clearance (essential).
- Experience working in a school required.
What We're Looking For
A proactive, professional, and personable IT Support Engineer who is passionate about technology, committed to delivering exceptional client service and with excellent communication skills at all levels.
2nd Line Support - Enhanced DBS in London employer: vertex-it-solutions
As a leading provider of IT support within the educational sector, we pride ourselves on fostering a collaborative and inclusive work culture that values professional growth and development. Our team enjoys competitive benefits, ongoing training opportunities, and the chance to make a meaningful impact in the lives of students and staff alike, all while working in a supportive environment that encourages innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support - Enhanced DBS in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what vertex-it-solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges vertex-it-solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at vertex-it-solutions!
✨Direct Apply to vertex-it-solutions
Let's not forget to apply directly through the vertex-it-solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support - Enhanced DBS in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at vertex-it-solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at vertex-it-solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at vertex-it-solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
