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- Tasks: Provide hands-on IT support and troubleshoot hardware/software issues for clients.
- Company: Dynamic IT support team based in London, focused on customer satisfaction.
- Benefits: Full-time role with travel reimbursement, company laptop, and mobile phone.
- Why this job: Join a vibrant team and solve real-world tech problems while helping users.
- Qualifications: Experience in IT support, strong Windows and Microsoft 365 knowledge required.
- Other info: Opportunity for growth in a fast-paced environment with varied responsibilities.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are seeking a Deskside Support Specialist to join our IT support team in London. This is a hands-on technical role providing on-site support to our client's customers across various locations as required. The successful candidate will be involved in both BAU (Business As Usual) support and project/backfill activities.
This position offers an excellent opportunity for an experienced IT support professional who enjoys variety, problem-solving, and working directly with end users in a dynamic environment.
Key Responsibilities
- Provide deskside and remote IT support to users across multiple customer sites.
- Deliver hardware and software troubleshooting, configuration, and deployment.
- Assist with project-related IT activities and provide backfill support as needed.
- Ensure service requests and incidents are resolved in line with SLAs.
- Maintain accurate documentation and asset records.
- Collaborate with other IT teams to ensure seamless service delivery.
Skills & Experience Required
- Previous experience in a deskside or field support role.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Good understanding of hardware troubleshooting and peripheral setup.
- Excellent communication and customer service skills.
- Full UK driving licence
- Must be eligible for Security Check (SC) clearance (no criminal records, must have had residency in the UK for 5+ years)
Additional Information
This is a full-time, permanent role based primarily in London, with occasional travel to customer sites. All travel costs are reimbursable in line with company policy. A company laptop and mobile phone will be provided.
Please feel free to apply if you meet the criteria.
IT Field Support Engineer employer: vertex-it-solutions
Contact Detail:
vertex-it-solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings for roles like Deskside Support Specialist. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs that allow you to showcase your skills in hardware and software troubleshooting. This not only builds your experience but also gives you real-life examples to discuss in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle specific issues with Windows or Microsoft 365. We want you to be ready to impress with your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Field Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in deskside support and any relevant IT skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves working directly with end users, make sure your application reflects your excellent communication skills. We want to know how you handle customer interactions and resolve issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at vertex-it-solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in previous roles, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with end users, prepare examples that highlight your excellent communication and customer service abilities. Think of times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Be Ready for Real-World Scenarios
Expect some practical questions or even a technical test during the interview. Brush up on hardware troubleshooting and peripheral setup, and be prepared to walk through your thought process when solving a problem on the spot.
✨Understand the Company Culture
Research the company’s values and work environment. Being able to articulate why you want to work there and how you align with their culture can set you apart from other candidates. Show them you’re not just looking for any job, but that you genuinely want to be part of their team.