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- Tasks: Support users during the Windows 11/M365 rollout and troubleshoot issues.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a transformative project that enhances user experience and tech skills.
- Qualifications: Solid IT support background with strong troubleshooting and communication skills required.
- Other info: This role involves direct interaction with users, making it a great learning opportunity.
The predicted salary is between 30000 - 42000 £ per year.
IT Engineers wanted for a Windows rollout project. The engineers will be floor walkers to support end users going through Win11/M365 deployment, providing presence for key sites/departments undergoing the Windows upgrade (deployed remotely), supporting with initial troubleshooting, general user requests, and further escalations into project technical/hyper care teams.
Must have a solid IT Support background, strong troubleshooting, and communication skills.
IT ENGINEERS employer: vertex-it-solutions
Contact Detail:
vertex-it-solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT ENGINEERS
✨Tip Number 1
Familiarise yourself with Windows 11 and M365 features. Being well-versed in these platforms will not only boost your confidence but also enable you to assist users more effectively during the rollout.
✨Tip Number 2
Brush up on your troubleshooting skills. Practice common issues that users might face during a Windows upgrade, as this will prepare you for real-time problem-solving when you're on the floor.
✨Tip Number 3
Enhance your communication skills by engaging in role-playing scenarios. This will help you convey technical information clearly and patiently, which is crucial when assisting end users.
✨Tip Number 4
Network with professionals in the IT support field. Connecting with others can provide insights into best practices and may even lead to referrals or recommendations for the position.
We think you need these skills to ace IT ENGINEERS
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the IT Engineer position. Focus on the skills needed, such as troubleshooting and communication abilities, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV highlights your IT support background and any relevant experience with Windows upgrades or M365 deployments. Use specific examples that demonstrate your troubleshooting skills and ability to communicate effectively with end users.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your experience in supporting end users during software rollouts and how you can contribute to the success of the project. Be sure to convey your enthusiasm for the position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at vertex-it-solutions
✨Showcase Your IT Support Experience
Make sure to highlight your previous IT support roles during the interview. Discuss specific instances where you successfully resolved technical issues, as this will demonstrate your troubleshooting skills and ability to handle user requests effectively.
✨Prepare for Technical Questions
Expect questions related to Windows 11 and M365. Brush up on your knowledge of these systems, including common issues users might face during deployment. Being able to discuss these topics confidently will show that you're well-prepared for the role.
✨Emphasise Communication Skills
Since the role involves supporting end users, strong communication skills are essential. Be ready to provide examples of how you've communicated complex technical information to non-technical users in the past, ensuring they understood the solutions provided.
✨Demonstrate Problem-Solving Abilities
During the interview, be prepared to discuss how you approach troubleshooting. You might be asked to solve a hypothetical problem on the spot, so think through your problem-solving process and articulate it clearly to the interviewer.
