Job Description
2nd Line Support Analyst
/n
/n
A fixed term of 12 months, with a possibility of becoming full time.
/n
Salary: £30,000
/n
5 Days on site in Blackpool
/n
Start date: beginning September 2026
/n
/n
To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
/n
Experience within the customers related industry,
/n
Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.
/n
Demonstrable experience negotiating difficult situations to a successful conclusion.
/n
/n
Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice
/n
Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure.
/n
Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP.
/n
Experience using ITSM or ticketing tools
IT Support Analyst in Blackpool employer: vertex-it-solutions
Join a dynamic team at our Westlakes Science & Technology Park location, where we prioritise employee growth and development in a collaborative work culture. As an IT Service Delivery Manager, you will benefit from a supportive environment that encourages continuous improvement and innovation, while also enjoying the unique advantage of working in a vibrant tech hub. We offer competitive benefits and a strong focus on customer satisfaction, making us an excellent employer for those seeking meaningful and rewarding careers.
