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For Companies At a Glance
- Tasks: Design and optimise cloud-based contact centre solutions using AWS Connect.
- Company: Join a forward-thinking tech company focused on exceptional customer service experiences.
- Benefits: Enjoy remote work flexibility with occasional workshops in Glasgow.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 3+ years of AWS Connect experience and strong programming skills required.
- Other info: Candidates must be based in the UK.
The predicted salary is between 48000 - 72000 £ per year.
REMOTE WORKING WITH OCCASIONAL WORKSHOP MEETINGS IN GLASGOW. ALL CONTRACTORS MUST BE BASED IN THE UK.
Role Overview
We're looking for a talented AWS Connect specialist to design, implement, and optimize our cloud-based contact centre solutions. The ideal candidate will have deep expertise in AWS Connect and a passion for creating exceptional customer service experiences through technology.
Key Responsibilities
- Design and implement end-to-end AWS Connect solutions for our contact centre operations.
- Configure and manage call flows, IVR systems, queues, and routing profiles.
- Develop and integrate Lambda functions to extend AWS Connect functionality.
- Create and maintain Amazon Lex chatbots for interactive voice and chat experiences.
- Optimize contact centre operations for efficiency, performance, and customer satisfaction.
- Collaborate with stakeholders to identify requirements and design appropriate solutions.
- Provide technical guidance and training to team members on AWS Connect best practices.
Qualifications
- 3+ years of experience with AWS Connect and related services.
- Strong understanding of contact centre operations and customer experience principles.
- Proficiency in AWS services including Lambda, DynamoDB, S3, Lex, and Kinesis.
- Experience with Contact Control Panel (CCP) customization and agent workspace design.
- Knowledge of telephony concepts, IVR design, and call routing strategies.
- Programming skills in JavaScript, Python, or similar languages.
- Nice to have AWS Certification (Solutions Architect, Developer, or specific Contact Centre certification).
- Experience with API integrations between AWS Connect and CRM systems.
- Strong analytical and problem-solving abilities.
AWS Connect Specialist X4 employer: vertex-it-solutions
Contact Detail:
vertex-it-solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Specialist X4
✨Tip Number 1
Familiarise yourself with AWS Connect's latest features and updates. Being well-versed in the most current functionalities will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with other AWS Connect professionals through online forums or local meetups. Engaging with the community can provide valuable insights and may even lead to referrals for job opportunities.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented AWS Connect solutions. Highlighting your hands-on experience will help you stand out during interviews and showcase your problem-solving skills.
✨Tip Number 4
Consider obtaining relevant AWS certifications if you haven't already. Certifications can validate your expertise and make your application more attractive to potential employers, including us at StudySmarter.
We think you need these skills to ace AWS Connect Specialist X4
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AWS Connect and related services. Emphasise your understanding of contact centre operations and any relevant programming skills, such as JavaScript or Python.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer service experiences through technology. Mention specific projects or achievements that demonstrate your expertise in AWS Connect and your ability to optimise contact centre operations.
Showcase Relevant Experience: When detailing your work experience, focus on your roles involving AWS Connect. Include examples of how you've designed and implemented solutions, managed call flows, or developed Lambda functions to enhance functionality.
Highlight Certifications: If you have any AWS certifications, especially those related to Solutions Architect or Developer, be sure to mention them. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at vertex-it-solutions
✨Showcase Your AWS Connect Expertise
Make sure to highlight your experience with AWS Connect during the interview. Be prepared to discuss specific projects where you've designed and implemented solutions, as well as any challenges you faced and how you overcame them.
✨Demonstrate Your Problem-Solving Skills
Since the role requires strong analytical abilities, be ready to provide examples of how you've optimised contact centre operations in the past. Discuss any metrics or outcomes that showcase your impact on efficiency and customer satisfaction.
✨Familiarise Yourself with Related AWS Services
The job mentions several AWS services like Lambda, DynamoDB, and Lex. Brush up on these technologies and be prepared to explain how you've used them in conjunction with AWS Connect to enhance functionality and user experience.
✨Prepare for Technical Questions
Expect technical questions related to call flows, IVR systems, and telephony concepts. Review common scenarios and best practices in AWS Connect, and be ready to discuss how you would approach various technical challenges.
