At a Glance
- Tasks: Manage and resolve IT support tickets while providing face-to-face and remote assistance.
- Company: Join a supportive school environment focused on technology and student success.
- Benefits: Competitive salary, professional development, and a chance to make a difference in education.
- Other info: Dynamic role with opportunities for growth in a collaborative school setting.
- Why this job: Be part of a team that enhances learning through technology and supports students and staff.
- Qualifications: Experience in IT support, strong knowledge of Microsoft systems, and an Enhanced DBS clearance.
The predicted salary is between 40000 - 45000 £ per year.
Must have an Enhanced DBS
Key Responsibilities
- Manage and resolve 2nd line support tickets within agreed SLAs.
- Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems.
- Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
- Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
- Identify recurring issues and contribute to service improvements.
Requirements
- Minimum 3 years' experience in an IT support role.
- Strong knowledge of Microsoft Server and Desktop Operating Systems.
- Experience with Microsoft 365, Entra ID, and Azure.
- Understanding of virtualisation, networking, Firewalls, and cybersecurity.
- Excellent communication, organisation, and customer service skills.
- Possess an Enhanced DBS clearance (essential).
- Experience working in a school required.
What We're Looking For
A proactive, professional, and personable IT Support Engineer who is passionate about technology, committed to delivering exceptional client service and with excellent communication skills at all levels.
2nd Line Support - Enhanced DBS employer: vertex-it-solutions
Join a dynamic and supportive team at our school, where we prioritise employee growth and development in the IT sector. With a strong emphasis on collaboration and innovation, we offer a vibrant work culture that values your contributions and encourages continuous learning. Enjoy the unique advantage of working in an educational environment, where your expertise directly impacts the success of students and staff alike.
