At a Glance
- Tasks: Provide top-notch technical support and resolve IT issues for diverse clients.
- Company: Join a growing IT support team in a dynamic environment.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Mentor junior team members and contribute to service improvements.
- Why this job: Make a real difference by helping clients solve their tech challenges.
- Qualifications: 18 months of IT support experience and strong knowledge of Microsoft technologies.
The predicted salary is between 30000 - 40000 £ per year.
Location: High Wycombe | Hybrid | Enhanced DBS Required
Mon-Fri, Shifts between 08:00 and 18:00 – 7.5 hours a day
Hybrid working - Office (3 days) / home (2 days)
We are seeking an experienced and customer-focused 2nd Line Support Analyst to join our growing IT support team. Reporting to the Helpdesk Team Leader, you will provide high-quality technical support to a diverse client base, resolving and progressing IT issues while delivering excellent customer service.
Key Responsibilities
- Manage and resolve 2nd line support tickets within agreed SLAs.
- Provide remote support to end users via phone, email, and ticketing systems.
- Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
- Escalate complex issues to 3rd Line Support when required.
- Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
- Identify recurring issues and contribute to service improvements.
- Mentor junior team members and share technical knowledge.
Requirements
- Minimum 18 months' experience in an IT support role.
- Strong knowledge of Microsoft Server and Desktop Operating Systems.
- Experience with Microsoft 365, Entra ID, and Azure.
- Understanding of virtualisation, networking, firewalls, and...
2nd Line Support Analyst - MSP Enhanced DBS employer: vertex-it-solutions
Join a dynamic and supportive team in High Wycombe as a 2nd Line Support Analyst, where your expertise will be valued and your growth nurtured. With a hybrid working model that promotes work-life balance, you will enjoy the flexibility of working from home while also collaborating with colleagues in the office. Our commitment to employee development, coupled with a culture that prioritises customer satisfaction and teamwork, makes us an exceptional employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Analyst - MSP Enhanced DBS
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for 2nd Line Support roles and practice your answers. We recommend using the STAR method to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365, Azure, or any other relevant tech, make sure to highlight that in conversations. We want to see how you can bring value to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace 2nd Line Support Analyst - MSP Enhanced DBS
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support and any relevant MSP experience. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've resolved IT issues and delivered excellent customer service in the past.
Show Off Your Technical Skills:We’re looking for someone with strong knowledge of Microsoft 365, Azure, and Windows environments. Make sure to mention any relevant certifications or projects that demonstrate your expertise in these areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at vertex-it-solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows Server. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only have the experience but also the confidence to handle technical issues.
✨Showcase Your Customer Service Skills
As a 2nd Line Support Analyst, customer service is key. Prepare examples of how you've successfully resolved client issues while maintaining a positive attitude. Highlight any feedback you've received from customers to demonstrate your commitment to excellent service.
✨Familiarise Yourself with the Company
Research the company’s values, culture, and the specific technologies they use. This will help you tailor your answers and show that you're genuinely interested in being part of their team. Plus, it gives you a chance to ask insightful questions during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about common IT issues and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
