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- Tasks: Coordinate projects, manage customer communications, and ensure smooth order processes.
- Company: Join a dynamic IT managed services provider with a global presence in London and Auckland.
- Benefits: Enjoy hybrid working, a supportive team environment, and opportunities for professional growth.
- Why this job: Be part of an innovative company that values customer experience and teamwork.
- Qualifications: 1 year of project coordination experience and proficiency in Microsoft tools required.
- Other info: Candidates must be eligible to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a forward-thinking IT managed services provider with offices in London and Auckland. They implement and manage business platforms and applications for customers across the UK and NZ. Their clients choose them as their integrated technology partner to help them harness the intelligent Microsoft Cloud. They offer a range of managed and professional services which focus on matching customer requirements to innovative technologies, delivering truly positive business outcomes.
Please note all candidates must be eligible to work in the UK.
Our client is offering a great opportunity to work as a project co-ordinator in an exciting and growing company. The applicant must have excellent customer service, organisation, communication skills and possess the ability to manage, track and progress multiple project tasks across different customers at the same time. The successful candidate will be working as part of a growing team supporting a new product offering by liaising with multiple different teams and suppliers to guide customers through the lifecycle of each project to ensure a high-quality end-to-end experience.
Key Accountabilities- Responsible for managing customers as a single point of contact through multiple stages of the order process from order validation to final closure.
- Provide assistance to customers by phone and email.
- Provide excellent customer service.
- Act as a liaison between customers and external teams/suppliers.
- Meet deadlines and work to schedule.
- Updating service systems to accurately track order progress across multiple concurrent orders.
- Min 1 year experience in service/project co-ordination.
- Knowledge of Microsoft Teams Phone (formerly Business Voice).
- Experience of working on multiple projects at any given time.
- Competent in prioritising workload in a lean and fast-paced environment.
- Excellent documentation skills.
- A positive ‘can-do’ attitude and willingness to go above and beyond.
- Excellent knowledge of MS Outlook, Word, Excel and Project.
- Experience using CRM systems.
- Excellent written and verbal communication, listening and presentation skills.
- Ability to take ownership and responsibility to ensure the right outcomes for customers are achieved.
- Relationship management skills.
- Ability to work efficiently under pressure.
- Strong time management and prioritisation skills.
- Self-motivated and self-improvement focus.
Project Co-ordinator employer: Vertex IT Solutions Ltd
Contact Detail:
Vertex IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Co-ordinator
✨Tip Number 1
Familiarise yourself with Microsoft Teams Phone and other relevant technologies. Understanding the tools you'll be working with will not only boost your confidence but also show potential employers that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves being a single point of contact for customers, demonstrating your ability to handle inquiries and resolve issues effectively will set you apart from other candidates.
✨Tip Number 3
Practice your organisational skills by managing mock projects. Create a timeline and track progress on various tasks to simulate the fast-paced environment you'll be working in. This will help you articulate your experience during interviews.
✨Tip Number 4
Network with professionals in project coordination or IT managed services. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Project Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project coordination and customer service. Use specific examples that demonstrate your ability to manage multiple projects and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with Microsoft Teams Phone and CRM systems, and explain how your skills align with the job requirements.
Highlight Key Skills: In your application, emphasise your organisational skills, time management abilities, and your positive attitude. Provide examples of how you've successfully managed tasks under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vertex IT Solutions Ltd
✨Showcase Your Organisation Skills
As a project co-ordinator, organisation is key. Be prepared to discuss specific examples of how you've managed multiple projects simultaneously in the past. Highlight your methods for prioritising tasks and keeping everything on track.
✨Demonstrate Customer Service Excellence
Since the role involves liaising with customers, be ready to share instances where you provided exceptional customer service. Discuss how you handled difficult situations and ensured customer satisfaction, as this will show your ability to manage relationships effectively.
✨Familiarise Yourself with Relevant Tools
Knowledge of Microsoft Teams Phone and CRM systems is essential. Brush up on these tools before the interview and be prepared to discuss your experience with them. This will demonstrate your readiness to hit the ground running.
✨Exhibit a Positive Attitude
A 'can-do' attitude is crucial for this role. During the interview, convey your enthusiasm for the position and your willingness to go above and beyond. Share examples of how your positive mindset has helped you overcome challenges in previous roles.
