At a Glance
- Tasks: Lead and manage systems engineering projects while ensuring top-notch customer satisfaction.
- Company: Join a diverse team focused on innovation and proactive cloud technology solutions.
- Benefits: Enjoy hybrid working options and opportunities for continuous learning and development.
- Why this job: Be part of a collaborative culture where your ideas are valued and impactful.
- Qualifications: Experience in project management, security tools, and Microsoft technologies is essential.
- Other info: This role offers a chance to mentor and develop technical staff while driving quality assurance.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Job Title: Lead Systems Engineer (London/UK)
Reports into: Managed Services Manager
Location: Hybrid working – London/Remote
Description
We are looking for an experienced, hands-on Lead Systems Engineer to join our recently established Centralised Services team. The ideal candidate will have experience working for a managed service provider providing proactive support at scale to multiple clients. The successful candidate will be passionate about cloud technology with an eye for detail and a great attitude. We pride ourselves on teamwork with diversity where everyone’s opinions are heard and valued – across all levels of the business. We believe in delivering innovation by approaching situations with a positive and can-do attitude, challenging assumptions and finding the best way to achieve our goals as a team.
Departmental objectives
- Understand Centralised Services objectives, as well as the role and function of internal team members.
- Provide training of all Company tools and applications, for staff and customers.
- Provide accurate reports and metrics to Company management on the status and performance of Company tools and applications.
- Liaise with Vendors and peers to resolve issues with tools and applications.
- Proactively maintain and improve Customers’ infrastructure to defined standards.
- Proactively plan, oversee, coordinate, track and run assigned projects tasks.
- Provide regular project reviews and reporting to the Managed Services Manager and Operations Director as required.
- Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.
- Maintain high positive Customer and user satisfaction for all department deliverables.
- Conduct thorough checking and self-checking of information and documentation, ensuring all is up to date and compliant with defined standards.
- Maintain project files and keeping documentation in order.
- Assist in the training, mentoring and development of technical staff.
- Liaise with, manage and advise Customers, other consultants, and contractors and attending meetings as required.
- Perform other appropriate duties and responsibilities as assigned by the Managed Services Manager or Operations Director.
- Adopt continuous learning and improvement processes in all aspects of the position.
Key accountabilities
- Leadership, Management and Accountability
- Oversight and governance of all global systems at technical level
- Outcome-based reporting on Centralised Services activities and workstreams
- Project management of Centralised Services projects, including internal stakeholder and engineer management
- Ensure maximum network security through patching, backup monitoring and management, antivirus review and remediation, etc.
- Increase standardisation through identification of non-standard environments and support to implement standards
- Develop and maintain automation routines.
- Implement, participate and promote Quality Assurance (QA) objectives, processes and procedures of the Company.
- Maintain up to date version knowledge and certification (where applicable) of Company tools and applications.
- Tools and application configuration, deployment and maintenance.
- Delivery of common tasks globally (Cloud Services, Anti-Virus, Anti-Spam, Backup, Applications, Patch Management).
- Reduce outages and impact on service desk through efficient proactive service delivery
- Design and maintain process and procedural documentation of Company tools and applications.
Skills and Experience
- Organised, enterprise systems administrator, not a firefighter, proactive, diligent, comprehensive engineering, completer-finisher
- Project management experience across multiple clients with concurrent requirements
- Strong Security and administration tools knowledge: patching, antivirus, backup, vulnerability assessment: monitoring, reporting and remediation
- Extensive knowledge of Microsoft’s technology products, including Azure, Microsoft / Office 365, Windows Server, Active Directory and Hyper-V
- Automation and scripting experience
- Experience working within an ITIL-based Managed Service environment and its core processes such as ticket management and time recording
- Able to validate, produce and maintain detailed technical documentation
- Solid understanding and application of security controls, policies and technologies at endpoint, server and network level
- Strong problem solving skills and ability to overcome complex technical challenges
- Excellent communication skills, both written and oral
- Able to act as the technical authority within the Managed Services division
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Lead Systems Engineer employer: Vertex IT Solutions Ltd
Contact Detail:
Vertex IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Systems Engineer
✨Tip Number 1
Fokussiere dich auf deine Erfahrung mit Managed Services. Bereite konkrete Beispiele vor, wie du proaktive UnterstĂĽtzung fĂĽr mehrere Kunden geleistet hast und welche Herausforderungen du dabei gemeistert hast.
✨Tip Number 2
Zeige deine Leidenschaft fĂĽr Cloud-Technologien. Informiere dich ĂĽber die neuesten Trends und Entwicklungen in diesem Bereich und sei bereit, darĂĽber zu sprechen, wie du diese Technologien in der Vergangenheit eingesetzt hast.
✨Tip Number 3
Betone deine Projektmanagementfähigkeiten. Sei bereit, spezifische Projekte zu diskutieren, die du geleitet hast, und wie du dabei die Ressourcen, Qualität und Ergebnisse maximiert hast.
✨Tip Number 4
Bereite dich darauf vor, deine Kommunikationsfähigkeiten unter Beweis zu stellen. Du wirst oft mit Kunden und anderen Stakeholdern interagieren, also sei bereit, Beispiele für erfolgreiche Kommunikation und Zusammenarbeit zu teilen.
We think you need these skills to ace Lead Systems Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Lead Systems Engineer position. Highlight key responsibilities and required skills that align with your experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in managed services, cloud technology, and project management. Use specific examples that demonstrate your proactive approach and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technology and teamwork. Mention how your background aligns with the company's objectives and how you can contribute to their success.
Highlight Relevant Projects: In your application, include details about specific projects you've managed or contributed to, especially those involving Microsoft technologies, automation, and security. This will demonstrate your hands-on experience and technical authority.
How to prepare for a job interview at Vertex IT Solutions Ltd
✨Show Your Passion for Cloud Technology
Make sure to express your enthusiasm for cloud technology during the interview. Share specific examples of projects you've worked on that involved cloud solutions, and discuss how you stay updated with the latest trends in this area.
✨Demonstrate Your Project Management Skills
Be prepared to discuss your experience managing multiple projects simultaneously. Highlight your organizational skills and provide examples of how you've successfully overseen projects from start to finish, ensuring quality and timely delivery.
✨Emphasize Teamwork and Communication
Since the company values teamwork and diverse opinions, share experiences where you collaborated effectively with others. Discuss how you communicate technical information to non-technical stakeholders and how you ensure everyone is on the same page.
✨Prepare for Technical Questions
Expect to answer technical questions related to security, administration tools, and Microsoft technologies. Brush up on your knowledge of patch management, backup solutions, and automation routines, and be ready to discuss how you've applied these in previous roles.