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For Companies At a Glance
- Tasks: Lead a dynamic NOC team and enhance service delivery standards.
- Company: Join an award-winning MSP in London, thriving on success and growth.
- Benefits: Collaborate with a passionate team and enjoy a hands-on leadership role.
- Why this job: Make a real impact in IT services while growing your technical skills.
- Qualifications: Proven NOC experience, strong technical skills, and excellent problem-solving abilities required.
- Other info: Opportunity to work with cutting-edge technologies and diverse cloud platforms.
The predicted salary is between 43200 - 72000 £ per year.
JOB DESCRIPTION Position: Head of Systems Reporting to: Technical Director Our client is an established and award-winning MSP based in London. Due to the success and growth of their business, they are looking to expand on their existing dynamic team. The Head of Systems will join the management team and report into the Technical Director. We are looking for someone who is ‘hands-on’ and passionate about driving their current service delivery standards whilst making improvements where necessary. You will be responsible for leading 7 members of the NOC team and will be also working closely with the Service Desk Manager and Technical Manager in delivering the range of managed IT services the business offers. Technical Skills Required: Strong understanding of Microsoft’s cloud offering including Office 365 and Azure; Strong understanding of and experience with virtualization platforms; Comprehensive Microsoft stack knowledge; Excellent understanding of networking fundamentals and good understanding of advanced networking concepts; Strong understanding of Firewalls/Routers/Storage; Strong understanding of security products and the cyber threat landscape; Familiar with a variety of backup/BC/DR products. Knowledge, Skills & Experience Required: Proven NOC operational experience within an MSP environment; Good interpersonal skills to read and analyze situations against the bigger picture; Experience in managing in-house and remote teams, energy, drive, and the ability to bring the team with you; Strong influencing skills, cross-functional collaboration with a focus on knowledge sharing; Excellent understanding of ITIL; Excellent problem-solving and root cause analysis skills; Good knowledge of quality standards, compliance, and best practices; Self-aware – Be aware of impact on others and aware of your own strengths and weaknesses; Adaptable – Capable of adapting to others and new situations. Desirable: Knowledge of other non-Microsoft cloud platforms AWS, Google, etc.; Automation and scripting knowledge; Good understanding of Linux; Good understanding of VOIP solutions. #J-18808-Ljbffr
Head of Systems employer: Vertex IT Solutions Ltd
Contact Detail:
Vertex IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Systems
✨Tip Number 1
Make sure to showcase your hands-on experience with Microsoft’s cloud offerings, especially Office 365 and Azure. Highlight any specific projects or achievements that demonstrate your expertise in these areas.
✨Tip Number 2
Emphasize your leadership skills by discussing your experience managing both in-house and remote teams. Share examples of how you've successfully motivated and driven your team towards achieving service delivery standards.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing to discuss specific challenges you've faced in a NOC environment and how you resolved them. This will show your analytical skills and your ability to think critically under pressure.
✨Tip Number 4
Familiarize yourself with ITIL best practices and be ready to discuss how you've implemented these in previous roles. This knowledge will be crucial in aligning with the company's focus on quality standards and compliance.
We think you need these skills to ace Head of Systems
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Systems position. Tailor your application to highlight your relevant experience in managing NOC teams and your technical skills in Microsoft cloud offerings.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven operational experience within an MSP environment. Discuss specific examples where you've successfully led teams and improved service delivery standards.
Showcase Technical Skills: Clearly outline your technical skills related to the job description. Mention your understanding of Microsoft’s cloud services, virtualization platforms, networking fundamentals, and any experience with security products or backup solutions.
Demonstrate Leadership Qualities: Use your application to demonstrate your leadership abilities. Provide examples of how you've influenced cross-functional collaboration, managed remote teams, and adapted to new situations while driving team performance.
How to prepare for a job interview at Vertex IT Solutions Ltd
✨Show Your Hands-On Experience
Make sure to highlight your hands-on experience with Microsoft’s cloud offerings, especially Office 365 and Azure. Be prepared to discuss specific projects or challenges you've faced and how you overcame them.
✨Demonstrate Leadership Skills
Since you'll be leading a team, it's crucial to showcase your leadership style. Share examples of how you've successfully managed teams in the past, particularly in an NOC environment, and how you foster collaboration and knowledge sharing.
✨Discuss Problem-Solving Approaches
Prepare to talk about your problem-solving skills and root cause analysis techniques. Provide examples of complex issues you've resolved and the methodologies you used to identify and implement solutions.
✨Emphasize Adaptability and Self-Awareness
Be ready to discuss how you adapt to new situations and the importance of self-awareness in leadership. Share instances where you've had to adjust your approach based on team dynamics or project requirements.
