Vertex IT Solutions Limited is seeking a 2nd Line Deskside Technician to act as an escalation point for unresolved issues from the 1st Line Service Desk. You will diagnose and resolve application and administrative IT problems through desk-side support, ensuring business continuity and high service levels.
Role requires strong customer service, clear communication, and hands-on ITIL-based incident management with proactive status updates and collaboration with the 3rd Line team when needed.
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Deskside Support Engineer - 2nd Line (On-Site) employer: Vertex IT Solutions Limited
Vertex IT Solutions Limited is an exceptional employer, offering a dynamic work environment where innovation meets security. With a strong emphasis on employee growth and development, you will have the opportunity to engage with high-level stakeholders while contributing to meaningful projects that impact various sectors. Our collaborative culture fosters open communication and meticulous attention to detail, ensuring that every team member feels valued and empowered in their role.
Contact Details:
Vertex IT Solutions Limited Recruitment Team
