At a Glance
- Tasks: Provide 2nd line IT support and resolve technical issues for users.
- Company: Join a dynamic IT team in Peterhead, Scotland.
- Benefits: Competitive salary, on-site work, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by solving tech problems and supporting users.
- Qualifications: Experience in 2nd line IT support and strong technical skills.
The predicted salary is between 30000 - 35000 £ per year.
2nd line IT support Engineer
Salary: £30,000 to £35,000 pending experience
5 Days on site in Peterhead, Aberdeenshire, Scotland
Start date: beginning October 2026
Responsibilities:
- Act as a point of escalation for technical issues that cannot be resolved by the 1st Line Service Desk Team.
- Provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution.
- Undertake work and activities that support the achievement of the IT Team objectives in accordance with the customer’s processes and procedures.
- Positively promote the IT Team to develop the team profile and that of the wider IT function.
- Participate in internal meetings to share and develop knowledge and best practice.
- Provide ‘end to end’ ownership of all incidents and service requests to ensure effective problem resolution.
- Be proactive and ensure regular status updates are provided to open tickets.
- Build and maintain strong relationships with business users to meet service delivery expectations.
- Ensure high standards of service are maintained and improved for continuous improvement.
- Investigate and resolve common desktop issues to ensure business continuity.
- Thoroughly investigate issues to assess further action required and whether escalation to the 3rd Line Team is needed.
- Demonstrable experience negotiating difficult situations to a successful conclusion.
- Proven experience in a 2nd line IT support role within a Desk Side environment and understanding of ITIL best practice.
- Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure.
- Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP.
- Experience using ITSM or ticketing tools.
IT Support Engineer in Peterhead employer: vertex-it-solutions Careers
As an IT Support Analyst in Blackpool, you will join a dynamic team that values collaboration and innovation, providing you with the opportunity to grow your technical skills in a supportive environment. The company offers competitive salaries, a clear path for career advancement, and a commitment to employee well-being, making it an excellent choice for those seeking meaningful and rewarding employment. With a focus on professional development and a culture that encourages problem-solving, you'll find yourself in a role that not only challenges you but also supports your aspirations.
Contact Details:
vertex-it-solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Peterhead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what vertex-it-solutions Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges vertex-it-solutions Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at vertex-it-solutions Careers!
✨Direct Apply to vertex-it-solutions Careers
Let's not forget to apply directly through the vertex-it-solutions Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Peterhead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at vertex-it-solutions Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at vertex-it-solutions Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at vertex-it-solutions Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
