Role: 2nd Line Deskside Technician Reports to: Delivery Services Manager 5 days on-site Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer’s process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business contin...
2nd Line Deskside Support Engineer in Medway employer: vertex-it-solutions Careers
As an IT Support Analyst in Blackpool, you will join a dynamic team that values collaboration and innovation, providing you with the opportunity to grow your technical skills in a supportive environment. The company offers competitive salaries, a clear path for career advancement, and a commitment to employee well-being, making it an excellent choice for those seeking meaningful and rewarding employment. With a focus on professional development and a culture that encourages problem-solving, you'll find yourself in a role that not only challenges you but also supports your aspirations.
Contact Details:
vertex-it-solutions Careers Recruitment Team
