At a Glance
- Tasks: Support hardware and software maintenance, ensuring customer satisfaction and service delivery.
- Company: Dynamic tech company focused on innovative IT solutions.
- Benefits: Competitive salary, laptop, mobile device, vehicle, and travel accommodations.
- Other info: Opportunity for growth in a diverse and collaborative environment.
- Why this job: Join a team that values flexibility and offers real-world problem-solving experiences.
- Qualifications: Strong communication skills and experience in IT support or related fields.
The predicted salary is between 40500 - 49500 £ per year.
Role: Field Services Engineer (2nd Line)
Reports to: Manager
Hours: 37.5 hours – or dependent on customer – 7.5 hours a day
Company Equipment: Laptop: Yes, Mobile Device: Yes, Vehicle: Yes
Job Description: To act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement (SLA). Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and providing customer business as normal support. To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites. There will also be occasions where the requirement will be outside normal travel where hotels will be provided.
Key Responsibilities:
- Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer’s process and procedures.
- Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
- Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
- Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
- Be proactive and ensure that regular status updates are provided to open tickets.
- Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
- Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
- Investigate and resolve common desktop issues in order to ensure business continuity.
- Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
- Support others in the team in the achievement of their objectives.
Key Skills:
- Excellent communication skills (written and verbal)
- Keen attention to detail.
- Organised and able to prioritise workloads and workflows.
- Approachable and demonstrate outstanding customer service skills.
- Self-starter who can help to formulate tactical plans to achieve department strategy.
Experience:
- Experience within the customers related industry.
- Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.
- Demonstrable experience negotiating difficult situations to a successful conclusion.
- Previously worked within a Desk Side environment and understand ITIL best practice.
- Security Clearance is required.
Field Services Engineer - 2nd Line in London employer: vertex-it-solutions Careers
As an IT Support Analyst in Blackpool, you will join a dynamic team that values collaboration and innovation, providing you with the opportunity to grow your technical skills in a supportive environment. The company offers competitive salaries, a clear path for career advancement, and a commitment to employee well-being, making it an excellent choice for those seeking meaningful and rewarding employment. With a focus on professional development and a culture that encourages problem-solving, you'll find yourself in a role that not only challenges you but also supports your aspirations.
Contact Details:
vertex-it-solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer - 2nd Line in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what vertex-it-solutions Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges vertex-it-solutions Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at vertex-it-solutions Careers!
✨Direct Apply to vertex-it-solutions Careers
Let's not forget to apply directly through the vertex-it-solutions Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Services Engineer - 2nd Line in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at vertex-it-solutions Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at vertex-it-solutions Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at vertex-it-solutions Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
