At a Glance
- Tasks: Provide 2nd line IT support and resolve technical issues for users.
- Company: Join a dynamic IT team in Keadby, Scunthorpe.
- Benefits: Competitive salary, on-site work, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by solving tech problems and enhancing user experience.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 30000 - 35000 £ per year.
- 2nd line IT support
- Engineer
Salary: £30,000 to £35,000 pending experience 5 Days on site in Keadby Scunthorpe Start date: beginning October 2026 To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer’s process and procedures.
Positively promote the IT Team to develop the team profile and that of the wider IT function.
Participate in internal meetings, as required, to share and develop knowledge and best practice.
Provide ‘end to end’ ownership of all incidents and service requests to ensure that problems are resolved effectively.
Be proactive and ensure that regular status updates are provided to open tickets.
Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
Investigate and resolve common desktop issues to ensure business continuity.
Thoroughly investigate issues to accurately assess what further action is required and wh...
IT Support Engineer employer: vertex-it-solutions Careers
As an IT Support Analyst in Blackpool, you will join a dynamic team that values collaboration and innovation, providing you with the opportunity to grow your technical skills in a supportive environment. The company offers competitive salaries, a clear path for career advancement, and a commitment to employee well-being, making it an excellent choice for those seeking meaningful and rewarding employment. With a focus on professional development and a culture that encourages problem-solving, you'll find yourself in a role that not only challenges you but also supports your aspirations.
Contact Details:
vertex-it-solutions Careers Recruitment Team
