At a Glance
- Tasks: Provide 2nd line IT support and resolve technical issues for users.
- Company: Dynamic tech company in Aberdeen with a focus on teamwork.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Exciting opportunity to work in a collaborative environment with career advancement.
- Why this job: Join a supportive team and enhance your IT skills while making a difference.
- Qualifications: Experience in 2nd line IT support and strong technical knowledge.
The predicted salary is between 30000 - 35000 £ per year.
We have a client in the Aberdeen area who are looking for IT Service Desk Support Engineers.
2nd line IT Service Desk Support
Salary: £30,000 to £35,000 pending experience
5 Days on site
Start date: beginning October 2026
To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
Positively promote the IT Team to develop the team profile and that of the wider IT function.
Participate in internal meetings, as required, to share and develop knowledge and best practice.
Provide end to end ownership of all incidents and service requests to ensure that problems are resolved effectively.
Be proactive and ensure that regular status updates are provided to open tickets.
Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
Investigate and resolve common desktop issues to ensure business continuity.
Thoroughly investigate issues to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice.
Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure.
Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP.
Experience using ITSM or ticketing tools.
IT Service Desk Support Engineer in Aberdeen employer: Vertex I.T. Solutions Ltd
Join a dynamic team in Barnwood, Gloucestershire, where we prioritise a collaborative work culture and offer meaningful opportunities for professional growth. As an employer, we provide competitive contract rates, a supportive environment, and the chance to contribute to impactful projects that enhance your skills in IT decommissioning. Our commitment to employee well-being and adherence to security and safety standards makes us an excellent choice for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Support Engineer in Aberdeen
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vertex I.T. Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vertex I.T. Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vertex I.T. Solutions Ltd!
✨Direct Apply to Vertex I.T. Solutions Ltd
Let's not forget to apply directly through the Vertex I.T. Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Support Engineer in Aberdeen
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vertex I.T. Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vertex I.T. Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vertex I.T. Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
