Account Manager in Slough

ABOUT THE ROLE:

We are working with a leading global security and investigations firm with over 25 years of experience is entering an exciting phase of growth and technological innovation. The company supports major organizations worldwide, including corporates, NGOs, media, and government bodies, operating across Europe, the Middle East, Africa, Asia, and South America.

They are seeking an Account Manager to join their dynamic team, reporting directly to the Chief Commercial Office.

This role is ideal for somebody who is looking to make the next step in their caeer- to get more fact fo face client interaction and full relationship ownership.

MUST HAVE EXPERIENCE IN SECURITY.

MAIN RESPONSIBILITIES:

1. Account Support and Client Relations

• Act as the primary operational point of contact for routine client queries and service adjustments.
• Conduct regular service review meetings (monthly/quarterly) alongside the Subject Matter Expert (SME) or Business Unit Owner (BU) to gather feedback and ensure service level agreements (SLAs) are met.
• Coordinate internal teams (e.g., Cyber analysts, Guarding Operations, Training Leads) to ensure timely and high-quality service deployment.
• Resolve day-to-day client issues quickly and professionally, escalating major commercial or technical issues to your line Management.

2. Commercial Growth and Retention

• Collaborate closely with operational and financial teams during the proposal stage to ensure that all new services, upsells, and contract extensions adhere to minimum gross margin requirements to maximise your attainment of on-target- Earnings (OTE)
• Support the contract renewal process by preparing documentation, compiling service history reports, and participating in renewal negotiations.
• Proactively identify opportunities for cross-selling our diverse services (e.g., if a guarding client needs cyber risk assessment, or a risk client needs specialized training).
• Assist the Bid Management Team in preparing commercial proposals and responding to ad-hoc Requests for Information (RFIs) and Request For Proposal (RFP) from new and existing clients.

3. Operational Administration and Reporting

• Maintain accurate and up-to-date customer data, contract details, and sales activity within the CRM system.
• Track key performance indicators (KPIs) for assigned accounts, including revenue run rate, profitability, and service delivery metrics.
• If required, assist in compiling detailed monthly and quarterly business review documents for presentation to clients.

Required Skills and Experience

• 3 years + of experience in a client-facing role, sales support, account coordination, or service delivery, within a B2B environment.
• A foundational understanding or keen interest in the security sector, including the differences between physical and cyber risks.
• Excellent verbal and written communication skills, capable of communicating clearly with both technical specialists and non-technical clients.
• Proficiency in Microsoft Office Suite and experience working with a CRM system
• Strong organizational skills and the ability to manage multiple simultaneous tasks and deadlines.

Benefits:

• High Commission Potential
• 1 day in office a week (based in Woking)