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For Companies At a Glance
- Tasks: Provide advanced IT support and automate tasks using PowerShell and Python.
- Company: Join a leading travel sector company with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex tech issues in a dynamic environment.
- Qualifications: 5+ years in IT support, scripting skills, and experience with Microsoft Intune.
- Other info: Diverse team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Vertex Associates are proud to be partnering with a longstanding client who is a leader in the travel sector, in hiring an IT Application Support Technician on a permanent basis. This is a hybrid position consisting of 3 days per week in the office which are alternated.
Responsibilities:
- Provide advanced (Tier 2/3) support to diagnose and resolve application and system issues across the organisation, ensuring minimal downtime and maintaining high user productivity.
- Respond to incident tickets, analyse problems, and implement fixes or workarounds in a timely manner.
- Develop and maintain automation scripts and tools (using PowerShell and Python) to streamline routine tasks, deployments, and data processing, thereby reducing manual effort and improving efficiency.
- Administer and manage the Microsoft Intune environment for enterprise device and application management – provisioning devices, configuring and deploying applications/updates, enforcing security policies, and ensuring compliance across all endpoints.
- Ensure seamless integration with travel platforms and Global Distribution Systems (e.g. Sabre, Amadeus, Galileo) by leveraging their APIs.
- Monitor data exchanges, validate transaction data (such as booking feeds), and troubleshoot any interface or connectivity issues in collaboration with vendors or development teams.
- Work closely with cross-functional IT teams (developers, infrastructure, security) and external partners on deploying new features or upgrades, and resolving complex issues.
- Document technical procedures, configurations, and incident resolutions thoroughly, maintaining an updated knowledge base for the IT team.
Requirements:
- 5+ years experience in IT application support, systems administration, or a similar technical role at the enterprise level (mid-level position).
- Expertise in scripting and automation – especially with PowerShell (for Windows environment automation), and proficiency in Python programming for developing internal tools or integration scripts.
- Ability to write, debug, and maintain complex scripts to automate tasks and streamline workflows.
- Hands-on experience managing Microsoft Intune in a production environment, including device enrolment, policy configuration, software distribution, and troubleshooting of MDM issues. Familiarity with related Microsoft 365 Endpoint Manager components and Azure AD is expected.
- Solid understanding of Windows-based systems and networks, and comfortable working with Microsoft server technologies, Active Directory, and RESTful APIs.
- Excellent analytical and problem-solving abilities with a talent for troubleshooting complex issues across multiple layers (application, database, network).
IT Application Support Technician employer: Vertex Associates - Accountancy and Finance Recruitment
Contact Detail:
Vertex Associates - Accountancy and Finance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel sector or IT community. Attend meetups, webinars, or even online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your automation scripts and any projects you've worked on. This gives potential employers a tangible look at what you can do, especially with PowerShell and Python.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to application support and scripting. Practice explaining your troubleshooting process clearly, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Application Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Application Support Technician role. Highlight your experience with application support, scripting in PowerShell and Python, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with Microsoft Intune and any travel sector knowledge you might have.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think critically and troubleshoot effectively, especially when it comes to application and system problems.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Vertex Associates - Accountancy and Finance Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around PowerShell and Python. Be ready to discuss specific scripts you've written or problems you've solved using these tools. This will show that you're not just familiar with the tech but can actually apply it effectively.
✨Understand the Travel Sector
Since the role is in the travel sector, do a bit of research on how travel platforms like Sabre, Amadeus, and Galileo work. Knowing how these systems integrate and the common issues they face will give you an edge in the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical abilities and how you approach troubleshooting.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to explain how you'd handle specific incidents or system failures. Think about past experiences and be prepared to articulate your thought process clearly, showing your ability to maintain high user productivity under pressure.
