Operations & People Manager in City of London

Vertex Associates are proud to be partnering with a prestigious education institute in hiring a People Operations Manager on a permanent basis. This is a hybrid position consisting of 3 days a week in their London office. Lead the operational delivery of the People function, ensuring a high-quality, efficient and customer-focused service Review, streamline and improve HR processes across the employee lifecycle Manage system upgrades, enhancements, testing and implementation of new functionality Ensure data integrity, security and compliance across all People systems Lead workforce data management, reporting and analytics Produce dashboards, management information and workforce insights to support strategic decision-making Monitor key people metrics, including recruitment, retention, absence, diversity and turnover Act as the primary HR contact for payroll operations, working closely with Finance and external payroll providers Ensure payroll changes are processed accurately and efficiently Maintain payroll controls, reconciliations and compliance with relevant legislation Support and resolve complex payroll and employee relations queries Ensure compliance with employment law, GDPR and internal policies Support internal and external audits relating to HR systems, payroll and workforce data Deputise for the Head of People, providing leadership and operational oversight when required Support the development and implementation of People policies and procedures Promote diversity, equity and inclusion through fair and consistent people practices CIPD qualified or equivalent HR experience Significant experience leading People Operations, HR Shared Services or HR Operations functions Strong HR systems experience, including system implementation, administration and optimisation Proven experience managing payroll processes and outsourced payroll providers Strong understanding of employment legislation and HR compliance requirements Previous team management experience within a customer-focused environment Strong stakeholder management and communication skills Analytical mindset with the ability to interpret data and provide actionable insights Vertex Associates Limited acts as an employment business for temporary positions and an employment agency for permanent positions. Vertex Associates is committed to equal opportunity and diversity. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: vertexassociates.co.uk/privacy-policy/