Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance the Autoline Dealer Management System while collaborating with IT and users.
- Company: Established automotive organisation offering a flexible hybrid work environment.
- Benefits: Part-time hours, remote work flexibility, and involvement in critical IT projects.
- Why this job: Join a dynamic team and make a real impact on essential business operations.
- Qualifications: Experience in IT support, strong problem-solving skills, and attention to detail.
- Other info: Ideal for those seeking a balance between work and study in a fast-paced setting.
The predicted salary is between 13 - 16 £ per hour.
Autoline experience is essential to have either from user or technical support level.
This is a part-time, hybrid position, offering the flexibility of remote working for most of the week, with occasional on-site collaboration at Coventry when required.
The Role
As an Autoline Support Analyst, you’ll act as a vital link between IT, business users, and third-party suppliers. You’ll help ensure the smooth day-to-day operation of the Autoline system, maintain high data quality, and support system users while contributing to wider projects and system improvements.
What You’ll Be Doing
- Managing user access and security requests within Autoline, including new starters, changes, and leavers
- Providing second-line technical support, troubleshooting issues and ensuring timely resolution
- Working closely with external suppliers to escalate and track system issues through to completion
- Maintaining accurate records within internal and supplier ticketing systems
- Carrying out key data maintenance activities to support system accuracy and business operations
- Supporting period-end processes across financial modules
- Contributing to project work by sharing system expertise, coordinating communications, and supporting delivery milestones
What We’re Looking For
Essential:
- Proven experience in IT support, application support
- Strong problem-solving skills with excellent attention to detail
- Confidence working with data and maintaining system integrity
Desirable:
- Hands-on experience supporting the Autoline Dealer Management System
- Background in automotive retail, dealership, or related environments
- IT certifications such as ITIL, CompTIA, or Microsoft
Skills That Will Help You Succeed
- Clear and confident communication with both technical and non-technical stakeholders
- Ability to juggle multiple priorities in a fast-paced environment
- Strong collaboration skills and a customer-focused mindset
- Familiarity with IT service management tools and ticketing systems
Working Pattern & Location
Part-time: 3 days per week (Tuesday to Thursday), Contract
Hybrid: Predominantly remote, with occasional on-site visits for meetings or collaboration
Location: Coventry (UK)
This role is ideal for someone seeking a flexible, hybrid working arrangement while remaining closely involved in a business-critical IT system within a well-established automotive organisation.
Autoline Support Analyst in Coventry employer: Vertex Agility
Contact Detail:
Vertex Agility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Autoline Support Analyst in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or IT support. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Autoline Support Analyst roles and practice your answers. We want you to shine when discussing your experience with DMS and problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be ready to share them during interviews. Real-life examples of how you’ve tackled issues can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Autoline Support Analyst in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Autoline and IT support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Autoline Support Analyst role and how your background makes you the perfect fit. Keep it engaging and personal!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues efficiently, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Vertex Agility
✨Know Your Autoline Inside Out
Make sure you brush up on your Autoline knowledge before the interview. Understand its functionalities, common issues, and how it integrates with other systems. This will show that you're not just familiar with the software but also passionate about supporting it.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot issues in a previous role. Highlight your attention to detail and how you maintained system integrity. This will demonstrate your capability to handle the second-line support responsibilities effectively.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You’ll need to communicate with both technical and non-technical stakeholders, so being clear and confident is key. Consider role-playing with a friend to refine your communication style.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing user access requests or collaborating with external suppliers. Think through your past experiences and be ready to share how you navigated similar challenges.
