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For Companies At a Glance
- Tasks: Install and support cutting-edge medical technology while providing top-notch customer service.
- Company: Join Vertec Scientific, a leader in health technology with over 40 years of experience.
- Benefits: Competitive salary, travel opportunities, and a chance to make a difference in healthcare.
- Why this job: Be part of a team that impacts lives through innovative medical solutions.
- Qualifications: Electrical or electronic engineering qualification and 3 years of field service experience required.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Company
Now established in the UK for more than four decades, Vertec Scientific has earned an exceptional reputation for supplying and supporting a wide range of high-quality health technology products, accessories and consumables from across the world, including Bone Densitometry, X-Ray Image Intensifiers and Radiotherapy products.
The portfolio is supported by qualified Applications Specialists, Product Specialists and Service Engineers.
We have vacancies for two experienced field-based Service Engineers; one based in the Sound East of England and one based in the Manchester/ Nottingham / Bradford area to join our team supporting customers throughout the UK.
Main Duties
·
Install, service and support medical electronic products distributed by Vertec, including
preventive maintenance, calibration and troubleshooting.
· Develop a deep understanding of customer needs and concerns.
· Provide industry leading customer service and technical support to customers.
· Ensure flawless communication with all customers and colleagues, ensuring all stakeholders are kept informed.
· Keep up to date with technical data, manufacturer \’Field Flashes\’ and software releases.
· Document service activities and customer records in a timely manner.
· Assist with providing technical support and advice to customers and colleagues.
· Liaise with device manufacturer\’s technical support as required to overcome any technical issues and feedback issues and paperwork as required.
· Understand and adhere to all requirements associated with maintaining a safe working environment at all times.
· Support the Service Department and wider company with any other duties as appropriate and as and when required.
· Travel to customer sites is a daily requirement. Occasional national travel and overnight stays may be required.
Role requirements and qualifications
· Qualification in electrical or electronic engineering, or a similar field
· Minimum of 3 years of experience in a field service engineering role, ideally in a medical product/hospital environment
· Excellent verbal and written communication skills
· Ability to effectively communicate with customers
· Ability to manage own time and determine priorities
· Strong problem-solving skills
· Ability to work independently
· Ability to work well in a team environment
· Strong planning and organisational skills
· Ability to work under pressure
A full driving licence is essential.
All enquiries will be treated with the strictest of confidence.
Field Services Engineer employer: Vertec Scientific Ltd UK
Contact Detail:
Vertec Scientific Ltd UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical tech field and let them know you're on the hunt for a Field Services Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled challenges in previous roles, especially in a medical environment. Show them you’re not just a tech whiz but also a people person!
✨Tip Number 3
Don’t forget to research Vertec Scientific! Knowing their products and services inside out will help you stand out during interviews. It shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Vertec Scientific.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Engineer role. Highlight your experience in electrical or electronic engineering and any relevant medical product experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your problem-solving skills and ability to communicate effectively with customers.
Showcase Your Experience: In your application, be sure to showcase your previous field service experience. Talk about specific projects or challenges you've faced and how you overcame them. We love hearing about real-life examples that demonstrate your skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it's super easy!
How to prepare for a job interview at Vertec Scientific Ltd UK
✨Know Your Tech
Make sure you brush up on the specific medical electronic products that Vertec Scientific deals with. Familiarise yourself with Bone Densitometry and X-Ray Image Intensifiers, as well as any recent software updates or technical data. This will show your genuine interest and help you answer technical questions confidently.
✨Customer Service Focus
Since the role involves providing industry-leading customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you developed a deep understanding of customer needs and how you handled any challenges that arose.
✨Communication is Key
Prepare to demonstrate your communication skills. You might be asked how you would keep customers and colleagues informed during a service call. Think about how you can convey complex technical information in a way that's easy to understand, and be ready to share examples of effective communication in your previous roles.
✨Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview that test your problem-solving skills. Prepare by thinking through common issues that might arise in field service engineering and how you would approach troubleshooting them. Highlight your ability to work independently while also knowing when to seek help from colleagues or manufacturers.