Job Type: permanent ( REMOTE)
Location: UK
Job Description:
- Supporting a team in operational service delivery in accordance with business policies and procedures.
- Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
- Delivering training to colleagues to improve member outcomes
- Mentoring and identifying training needs to ensure staff achieve their full potential.
- Working towards overall goals of the team in line with procedural and Service Level requirements.
- Providing optimum levels of customer service to clients in terms of quality cost and time.
- Regularly reviewing the effectiveness and efficiency of existing systems and controls and making suggestions to continually enhance service delivery.
- Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
- Supporting and assisting the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
- Pension administration experience with knowledge and experience of DB pension schemes.
- Experience supporting management in allocating work to the wider team.
- Experience coaching, training and mentoring others. Leveraging your expertise to guide and develop others to enhance their skills and proficiency.
- Excellent numeracy and data inputting skills.
- Excellent accuracy, attention to detail and quality management skills.
- Experience/understanding of pension buy-in administration (desirable).
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Employee Assistance Programme resources to help manage stress and anxiety, offer direct access to counselling and practical advice on personal or work matters
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel & technology
- Local Hero Awards and whiteboard nominations - Reward & recognise colleague achievements
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Senior Pension Administrator employer: Vertage
Join a forward-thinking HR-tech company that is at the forefront of digital transformation, where your role as an Enterprise Architect will directly influence the architecture of innovative AI-enabled products. With a strong emphasis on collaboration and mentorship, you'll thrive in a culture that values technical expertise over hierarchy, while enjoying opportunities for professional growth in a dynamic, hybrid work environment across multiple international locations. Experience the unique advantage of shaping a global platform that prioritises security and scalability from day one.
