Contract: Full-time, 37.5 hours per week
The Registrations Admin Advisor is responsible for accurately and efficiently processing patient registration activity. The role supports the maintenance of accurate GP practice lists and patient demographic information, helping to ensure patients can access primary care services appropriately.
Key responsibilities
Process patient registrations, removals and updates accurately and efficiently using PCSE systems.
Check patient and practice information for accuracy and identify discrepancies or data-quality issues.
Follow SOPs, national policy, quality standards and agreed service requirements.
Respond professionally and accurately to registration-related queries from GP practices and other stakeholders.
Support the resolution of more complex registration queries and escalator concerns appropriately.
Maintain patient confidentiality and comply with information governance and data protection requirements.
Work effectively against operational measures including productivity, quality and service delivery targets.
Keep allocated work up to date and raise potential delays, risks or blockers.
Participate in team discussions, quality activity, feedback, and continuous improvement.
Skills and experience
We are looking for someone who:
Has strong attention to detail and takes pride in completing work accurately.
Can follow structured processes and written procedures.
Has good written and verbal communication skills.
Is confident using IT systems, including Microsoft Office, and can learn new systems quickly.
Can work effectively in a busy, high-volume environment.
Is comfortable working to performance and quality targets.
Has previous experience in administration, customer service or data-processing work.
Can work collaboratively and adapt to changing priorities.
You will be:
Accurate and conscientious.
Professional and approachable.
Proactive when resolving problems.
Comfortable asking for clarification where required.
Resilient and adaptable.
Able to work effectively as part of a wider team.
Committed to delivering a high-quality service.
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Registrations Admin employer: Vertage Inc.
At Vertage, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our Learning & Development Specialist role offers the unique opportunity to shape sales capability across a global organisation while collaborating with senior leaders and leveraging cutting-edge technology. With a strong focus on employee growth and measurable impact, you will thrive in a supportive environment that values innovation and personal development.
