Location: London (hybrid, minimum 12 office days per month), with occasional travel to another UK site
About the Opportunity
Our client, a leading UK retail bank, is mobilising a dedicated Customer and Product Migration workstream to deliver a large-scale, high-profile migration of millions of customers and products onto a new platform. The programme is customer-centred and fast-paced, with a strong focus on limiting customer friction and delivering a controlled, well-evidenced migration.
They are looking for a senior, hands-on leader to own the migration approach and the dress rehearsal strategy, turning an agreed high-level strategy into a clear, executable reality. This is a rare opportunity to work on one of the most significant migration programmes in UK banking.
The Role
You will lead the design and controlled evolution of the customer and product migration approach and define and lead a progressive dress rehearsal strategy. You will work closely with Technology, Operations, Product, Risk, Compliance and the wider business, and sit at the centre of the programme’s critical path.
Key Responsibilities
- Lead the strategic design of the migration approach, including objectives, key results and critical success factors, principles and guardrails, scope and segmentation, wave structure, sequencing and timeline
- Take the agreed wave design and run with it, keeping it updated as the programme evolves
- Define the detailed dress rehearsal blueprint, setting the objectives, activity scope and data scope for each rehearsal
- Define the end-to-end cutover process and timeline for each migration event, and coordinate detailed cutover runbooks
- Identify end-to-end customer and operational impacts across products and channels (branch, contact centre, digital and operations)
- Establish the operational readiness framework, including entry/exit criteria and the Go/No-Go assessment and decision process
- Design and operate the Control Tower and War Room arrangements for rehearsals and live migration events, including forums, roles and escalation routes
- Define the post-migration aftercare and hypercare approach
- Support the Migration Operating Committee and working groups, and maintain the integrated critical-path migration plan
- Support regulatory submissions and assurance activity, ensuring decisions, customer outcomes, readiness and regulatory commitments remain aligned and evidenced
- Produce high-quality executive and regulatory materials, and present to senior working groups and forums
- Lead and support a small, hands-on team, and provide cover across the rehearsal and cutover leadership roles
About You
- Proven experience delivering large-scale retail banking migrations, with customer volumes in the millions
- Extensive migration leadership experience
- Strong experience in customer and product segmentation
- Experience designing integrated testing and dress rehearsal strategies
- Wave design and sequencing
- Entry/exit criteria and readiness assessmentRegulatory awareness
- Senior matrix leadership across business and technology
- Executive facilitation and communication
- Structured decision-making and strong judgement under ambiguity
- The ability to challenge incomplete evidence and drive accountable closure
- Experience of live events, cutovers or command-and-control environments, with strong incident management and governance skills
Qualifications
- Required: relevant project management, resilience or testing qualifications
- Preferred: degree-level education or equivalent work experience
Personal Attributes
- A proactive, ambitious self-starter who is comfortable getting their hands dirty from day one
- A strong people person with the gravitas to influence senior stakeholders
- Resilient and committed, able to work under significant time pressure in a demanding, high-energy environment
- Delivery-focused and pragmatic, with a bias for pace and outcomes
What’s on Offer
- A senior role on a highly visible, strategic programme
- Competitive salary, car allowance and a comprehensive benefits package
- A collaborative, dedicated programme environment with strong senior sponsorship
- Hybrid working, with close access to product, customer and technology teams
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Migration Approach & Dress Rehearsal Lead employer: Vertage Inc.
At Vertage, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our Learning & Development Specialist role offers the unique opportunity to shape sales capability across a global organisation while collaborating with senior leaders and leveraging cutting-edge technology. With a strong focus on employee growth and measurable impact, you will thrive in a supportive environment that values innovation and personal development.
