Customer Support Technician
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Location: Weymouth, Dorset
Salary: £25,000 - £35,000
Job Type: Full-time, Permanent
A well-established technology business is seeking a Customer Support Technician to join its experienced technical support team at its Weymouth headquarters.
This is a varied role combining technical customer support, troubleshooting, hands-on product testing and repair, making it ideal for someone with a technical or engineering background who enjoys solving problems and working directly with customers.
The Role
As Customer Support Technician, you will provide technical support to customers via telephone, email and online platforms, helping to diagnose and resolve technical issues promptly.
Alongside customer support, you will have the opportunity to get involved with product testing and repair, technical documentation, customer training and continuous improvement activities.
The role will also involve occasional customer site visits and travel, including the potential for overseas travel when required.
Key Responsibilities
Provide technical support to customers via telephone, email and online platforms
Diagnose and resolve technical issues and provide practical solutions
Maintain accurate records of customer cases and activity
Coordinate warranty replacements, loan equipment and replacement parts
Identify recurring technical issues and failure trends
Test software, drivers and products across relevant operating systems
Carry out product inspection, repair and testing
Create technical documentation, training materials and technical bulletins
Deliver customer and partner training when required
Carry out occasional customer site visits and attend relevant trade shows
Provide feedback to product development teams based on customer experience
What We're Looking For
Technically competent with a practical, hands-on approach to problem solving
Experience in a technical support, engineering, technician or similar role
Good IT literacy, including Windows and Mac operating systems
Familiarity with basic diagnostics, driver installation and network setup
Friendly, personable and confident when dealing with customers
Tenacious approach to resolving technical issues
Well organised with good attention to detail
A continuous improvement mindset
Full UK driving licence
What's on Offer? xiskglj
£25,000 - £35,000 salary
Permanent role based in Weymouth
Opportunity to join an established technology business
Varied role combining customer support and hands-on technical work
Opportunities for customer training and site visits
Exposure to product development and continuous improvement
International customer exposure
This is a great opportunity for a technically minded and customer-focused individual looking for a varied role where they can develop their technical skills while becoming a key point of contact for customers.
To Apply
For more information or to apply, please contact:
Lewis Phillips
Customer Support Technician employer: Verso Recruitment
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