Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop Professional Services teams, driving successful customer implementations.
- Company: Dynamic international software business with a fast-paced culture.
- Benefits: Competitive salary, bonus potential, and flexible remote working options.
- Other info: High visibility role with excellent long-term growth opportunities.
- Why this job: Shape a best-in-class Professional Services function in a growing company.
- Qualifications: Experience in leading delivery teams within software or SaaS environments.
The predicted salary is between 75000 - 100000 £ per year.
Location: Fully Remote
Salary/Rate: £75,000 to £100,000 basic + c20% variable/bonus + benefits
This role is only open to people with the right to work in the UK.
Are you a commercially minded Professional Services leader with experience scaling delivery teams in a fast-paced SaaS or software environment? We are supporting a growing international software business in the search for a Head of Professional Services to lead their Professional Services, PMO, Implementation, and Customer Delivery functions.
This role is for a c£8m turnover c50 person company. They were recently acquired by a large company, and this role will provide the potential opportunity to progress into a Group-level Professional Services role.
In this role you will manage a team of 6 engineers and report to the MD. This is a strategic leadership role for someone who combines strong operational delivery expertise with commercial acumen and a hands-on, player-coach approach.
You will be responsible for improving utilisation, strengthening delivery processes, driving services profitability, and ensuring successful customer implementations across a complex enterprise software environment. Backed by a global software group, this business offers the pace and agility of an SME with the support of an international organisation.
The Role:
- Lead and develop the Professional Services, PMO and Implementation teams
- Improve utilisation, resource planning and services profitability
- Own services revenue targets, forecasting and pipeline management
- Develop project estimates, SOWs, proposals and change controls
- Drive implementation methodology, governance and delivery best practice
- Partner with Sales, Product and Customer Success to identify growth opportunities
- Support complex customer implementations, onboarding and migrations
- Build scalable processes, performance standards and operational excellence
About You:
- Proven experience leading Professional Services or Delivery teams within a software or SaaS business
- Strong commercial understanding of utilisation, services revenue, project profitability and delivery performance
- Experience improving PMO discipline, implementation methodology and delivery processes
- Strong stakeholder management and customer-facing consulting skills
- Comfortable operating in a fast-paced, high-growth SME or PE-backed environment
- Backgrounds in ERP, enterprise SaaS, engineering software, compliance, logistics, healthcare tech or other implementation-led software environments are highly relevant
Why Apply?
- Strategic leadership role within a growing international software group
- Opportunity to shape and scale a best-in-class Professional Services function
- High visibility role with strong influence across the wider business
- Hybrid / remote working flexibility
- Competitive salary plus bonus
- Long-term growth opportunity
If you are a Head of Professional Services, Professional Services Director, Head of Delivery, Head of Implementations, Consulting Director or Services Leader looking for your next challenge, we would love to hear from you.
If you have any specific questions about this role, please contact David.
Head of Professional Services - Software / SaaS in London employer: Verso Recruitment Group
Contact Detail:
Verso Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services - Software / SaaS in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend webinars, join LinkedIn groups, and don’t be shy about reaching out to professionals in your field. You never know who might have the inside scoop on job openings or can refer you directly.
✨Ace the Informational Interview
Set up informal chats with people working in roles you’re interested in. This isn’t just about asking for a job; it’s about gathering insights and advice. Plus, if they like you, they might just keep you in mind when a position opens up!
✨Showcase Your Skills
Create a portfolio or a personal website that highlights your achievements and projects. This is especially important in the SaaS world where demonstrating your impact can set you apart from other candidates. Make it easy for potential employers to see what you bring to the table!
✨Apply Through Our Website
When you find a role that excites you, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Head of Professional Services - Software / SaaS in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Professional Services. Highlight your experience in leading delivery teams and any relevant SaaS or software projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this strategic leadership role. Share specific examples of how you've improved processes or driven profitability in previous roles. We love a good story!
Showcase Your Commercial Acumen: Since this role requires strong commercial understanding, make sure to highlight your experience with utilisation, revenue targets, and project profitability. We want to know how you've successfully navigated these areas in your past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Verso Recruitment Group
✨Know Your Numbers
As a Head of Professional Services, you'll need to demonstrate your understanding of utilisation rates, services revenue, and project profitability. Brush up on these metrics and be ready to discuss how you've improved them in past roles.
✨Showcase Your Leadership Style
This role requires a hands-on, player-coach approach. Be prepared to share specific examples of how you've led teams in fast-paced environments, focusing on your strategies for developing talent and driving performance.
✨Understand the Business Landscape
Familiarise yourself with the company's recent acquisition and how it impacts their strategy. Show that you can align the Professional Services function with broader business goals, and be ready to discuss potential growth opportunities.
✨Prepare for Stakeholder Scenarios
Expect questions about stakeholder management and customer-facing consulting skills. Think of scenarios where you've successfully navigated complex customer implementations or resolved conflicts, and be ready to share those stories.